Chapter 13

Question 1

what is HRM and why is it important?

Answer 1

Human resource management, it is important in delivering strategy, must align with the firms overall strategy.

Question 2

Hard HRM?

Answer 2

hard HRM may reduce costs in the short run but decrease morale

Question 3

Soft HRM?

Answer 3

Soft HRM may foster engagement and innovation, but may be more costly.

Question 4

workforce planning?

Answer 4

anticipating future labour needs based on:
-Business growth
-Forecast future needs
-identify gaps

Question 5

what should recruitment and selection be in line with?

Answer 5

the business strategy and culture

Question 6

in regard to motivation an performance what does the Maslow’s hierarchy of needs explain?

Answer 6

from basic pay to higher self fullfilment

Question 7

Herzbergs two factor theory?

Answer 7

Hygiene factors - prevent dissatisfaction such as pay.
Motivators - drive satisfaction

Question 8

three types of span of controls

Answer 8

-tall - this is when there are many levels and a narrow span of control
-flat - one layer and broader span of control

Question 9

types of culture according to Charles Handy?

Answer 9

-power: Centralised, Fast but risky
-role- clear structured, stable
-task - focus on results and team based
-persons - individual autonomy valued.