Chapter 14

Question 1

whats on the X Axis of the process - strategy matrix

Answer 1

strategic importance

Question 2

whats on the V Axis of the process - strategy matrix

Answer 2

Process complexity

Question 3

how does the V Axis go

Answer 3

low to high

Question 4

how does the X Axis go

Answer 4

low to high

Question 5

what is low strategic importance and low process complexity

Answer 5

Automate as far as possible and potentially outsource

Question 6

what is low strategic importance and high process complexity

Answer 6

outsource

Question 7

what is high strategic importance and high process complexity

Answer 7

improve

Question 8

what is high strategic importance and low process complexity

Answer 8

automate

Question 9

what is re-engineering

Answer 9

starting with a clean sheet

Question 10

what is simplification

Answer 10

eliminates redundant process elements

Question 11

different types of feasibility for process improvement

Answer 11

technical feasibility - does the tech needed exist, do you have experts available to implement?

social feasibility - are employees willing ?

environmental concerns

financial feasibility - cost/benefit

Question 12

5 phases of process redesign methodology

Answer 12

planning - setting goals and identifying roles and responsibilities

analysis - of current workflow and problems identified

redesign - solutions are considered and are chosen

development - aspects are improved

transition - redesign is implemented and adjusted if needed