Chapter 14 Flashcards Preview

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Flashcards in Chapter 14 Deck (12)
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1
Q

(T/F) ? before you set up your company you should see an accountant or lawyer for advice as to what is the best option for you.

A

true

2
Q

(T/F) ? if you’re going to run your own business, it is a good idea to accept credit cards.

A

true

3
Q

what are the four keys to handling objections?

A

acknowledge, isolate, overcome, close

4
Q

what is hard selling?

A

you are trying to collect money immediately. your goal is to not let them walk out the door without buying something.

5
Q

(T/F) ? every trainer should have some kind of introductory special.

A

true

6
Q

what are the five main points to look for on the client profile?

A

goal, exercise experience, medical history, job or career, and their signature

7
Q

(T/F) ? you should never call and confirm your appointments.

A

false; you should always call and confirm your appointments

8
Q

when you try to sell someone your service, always focus on their what?

A

goal

9
Q

what form should you always make sure the client signs prior to engaging in activity?

A

client profile. make sure they sign the release of liability prior to exercising. if they don’t sign it, then don’t train them.

10
Q

what are the three means of communication?

A

visual, auditory, kinesthetic

11
Q

(T/F) ? it is important for clients to use the mirrors to monitor technique.

A

true

12
Q

two subjects to refrain from speaking with your clients are?

A

religion and politics