Chapter 14

Question 1

4 components of risk management are?

Answer 1

1. workplace safety and health
2. employee health and wellness promotion
3. workplace and worker security
4. disaster preparation
5. recover planning

Question 2

health is what?

Answer 2

a general state of physical, mental, and emotional well-being

Question 3

security is what?

Answer 3

the protection of employees and organizational facilities

Question 4

safety is what?

Answer 4

condition in which the physical well-being of people is protected and the facilities of the organization are protected

Question 5

workers compensation coverage is provided by employers to do what?

Answer 5

compensate employees who suffer job-related injuries and illnesses

Question 6

Fair Labor Standards Act (FLSA) does what? think about age requirement

Answer 6

limits the type of work that younger employees, especially those under the age of 18 can peform

Question 7

the occupational safety and health act states what?

Answer 7

that employers have a general duty to provide safe and healthy working conditions

Question 8

The Occupational Safety and Health Administration (OSHA) has established safety standards to provide guidance in many areas including what two?

Answer 8

hazard communication and personal protective equipment

Question 9

OSHA requires employers to keep records of what? 3 things

Answer 9

1. occupational illnesses and injuries
2. inspects workplaces
3. and can issue citations for sveral levels of violations.

Question 10

what are parts of developing comprehensive safety management?

Answer 10

developing …

1. safety policies
2. disciplining violators
3. keeping safety records
4. conducting safety training
5. communicating on safety issues
6. establishing safety committees
7. inspecting work areas for safety concerns
8. investigating accidents
9. evaluating safety efforts

Question 11

effective safety management requires integrating 3 approaches. what are they?

Answer 11

1. organizational
2. engineering
3. individual

Question 12

ergonomics look at what?

Answer 12

the physical demands of work

Question 13

what are common health issues of workers?

Answer 13

1. substance abuse
2. emotional/mental health
3. smoking at work

Question 14

employers can enhance security by conducting what 4 things?

Answer 14

1. security audits
2. controlling access to workplaces and computer systems
3. screening employees adequately during the selection process
4. providing security personnel

Question 15

risk management

Answer 15

involves the responsibility to consider physical, human, and financial factors to protect organizational and individual interests

Question 16

the occupational safety and Health Act of 1970 was enacted to do what?

Answer 16

ensure that the health and safety of workers would be protected

Question 17

the OCcupational safety and health act of 1970 established 3 agencies within the department of labor to oversee various aspects of workplace safety. what are they and what they do??

Answer 17

1. occupational safety and health administration (OSHA): administers the provision of the law, conducts workplace inspections and works with companies to improve worker safety
2. national institute for occupational safety and health (NIOSH): a supporting body that conducts research and develops safety standards
3. occupational safety and health review commission (OSHRC) reviews ohsa enforcement actions and address disputes between osha and emplyed that are cited by osha inspectors

Question 18

major responsibility of OSHA is to do what?

Answer 18

enforce safety regulation in an effort to reduce injuries and illnesses int he workplace

Question 19

cumulative trauma disorders (CTDs)

Answer 19

muscle and skeletal injuries that occur when workers repetitvely use the same motions when performing tasks

Question 20

categories for recordable injury include?

Answer 20

1. death
2. injuries causing days away from work
3. injuries or ilnesses causing job transfer or restricted duty
4. other recordable cases

Question 21

what are the most common safety violations cited by the OSHA?

Answer 21

1. imminent danger
2. serious
3. other than serious
4. de minimis
5. willful and repeated

Question 22

what is a deminis safety violation?

Answer 22

one not directly and immediately related to employee’s safety or health. no citation or fines are issued but the condition is mentioned to the employer

Question 23

some best practices for utilizing safety committes include what 3 things?

Answer 23

1. leadership involvement
2. committee selection
3. committee structure

Question 24

ergonomics is what?

Answer 24

study and design of the work environment to address physical demands placed on individuals as they perform their jobs

Question 25

what is the organizational approach to effective safety management? 6 things

Answer 25

- desgining an environment for safety 1. designing safe jobs 2. develop and implement safety policies 3. use safety committees 4. coordinate accident investigations 5. create a safety culture 6. establish reward and recognition programs

Question 26

what is the engineering approach to effective safety mmanagement? 5 things

Answer 26

- designing stuff so its hard for people to hurt themselves 1. design appropraite work settings and equipment 2. utilize proper gaurding and alert systems 3. evaluate and use equipment and assistive devices 4. apply ergonomic principles 5. implemenet safety procedures in the workplace

Question 27

what is the individual approach to effective safety management? 4 things

Answer 27

- this approach addresses the proper match of individuals to jobs and emphasize employee training in safety methods, fatigue reduction, and health awareness 1. reinforce safety motivation and attitudes 2. provide employee safety training 3. rewarding safety through incentive programs 4. discussing safety in meetings and at worksites - this is a behavior based safety approach

Question 28

substance abuse?

Answer 28

use of illicit substances or misuse of controlled substances, alcohol or other drugs

Question 29

what can a company do to hel and employee struggling with substance abuse ?

Answer 29

make an employee assistance program for suport and counseling

Question 30

stress?

Answer 30

the harmful physical or psychological reaction that occurs when people are subject to excessive demands or expectations

Question 31

health promotion

Answer 31

supportive approach of facilitating and encouraging healthy actions and lifestyles among employees

Question 32

wellness programs?

Answer 32

programs designed to maintain or improve employee health before problems arise

Question 33

employee assistance program (EAP)? and what do they ideally help do?

Answer 33

program that provides counseling and other help to employees having emotional, physical, or other personal problems - help improve employee performance, reduce expenses associated with benefits and enhance organizational well-being

Question 34

security audit?

Answer 34

comprehensive review of organizational security | aka vulnerability analysis

Question 35

workplace violence can be instigated by several categories what are the 4?

Answer 35

1. criminal: crime done by someone with no connection to the business 2. customer 3. coworker 4. domestic: someone who has no connection to the business but a relationship with someone in the office

Question 36

incivility?

Answer 36

rude behavior that offends other employees

Question 37

bullying?

Answer 37

behavior that the victim perceives as oppressive, humiliating, threatening, or infringing on the target's human rights and that occurs over an extended period of time

Question 38

effectively managing a crisis that a caompany faces can be detailed in 3 basic steps. what are they and their def?

Answer 38

1. pre crisis: identify how crises can be avoid through proper preparation, risk assessment, and disaster prevention 2. crisis: craft a plan that enables the firm to adequately identify and respond to a crisis 3. post crisis: identify how the organization can better respond to the same or similar crisis if it happens again

Question 39

what is the organizational assessment in disaster planning?

Answer 39

this incldes establishing a disaster planning team whose purpose is to conduct an organizational assessment of how various disasters might affect the organization and its employees

Question 40

human impact planning assessment in disaster planning?

Answer 40

the impact of events on people and contigency plans are need in order to understand duties and how these efforts will be cooridnated

Question 41

distaster training planning assessment in disaster plan

Answer 41

training regularly in a sample situation to be prepared