Flashcards in Chapter 14: Conflicts in organizations Deck (8)
What are the traditional and the interactionist view of conflict?
All conflict is harmful and must be avoided
Conflict is encouraged to prevent group from becoming stale
- Functional and disfunctional
What are the three types of conflict and the three loci of conflict?
And find desired conflict levels
Task conflict: Work content and goals
Relationship conflict: Interpersonal relationships
Process conflict: How the work is done
Level of conflict: low, medion, high
Source of conflict: Task, relatinship, process
Task conflict is best
Can you outline the conflict process?
Stage I: Potential Opposition (communication, structure and personal variables)
Stage II: Cognition and Personalization (Perceived and felt conflict)
Stage III: Intentions (Dimenions: assertiveness and cooperativeness)
Stage IV: Behavior
Stage V: Outcomes (functional vs. disfunctional
What are the contrast between distributive and integrative bargaining?
Distributive Bargaining: Get the biggest slice possible (win-lose)
A win-win solution is possible
What are the five steps of the negotiation process?
Preperation and planning
Definition of ground rules
Clarification and justification
Bargaining and problem solving
Closure and implementation
How does individual differences influence negotiations?
Moods & Emotions
Three sources of conflict?
Conflict between two people
Conflict occurring within a group or team
Conflict between groups or teams