Chapter 15: Coaching And Communication

Question 1

Communication

Answer 1

Process of sending and receiving messages through verbal and nonverbal means.

Question 2

Soft Skills

Answer 2

Personal attributes related to how well one works with others.

Question 3

Self-Awareness

Answer 3

Knowledge of one’s own habits, feelings, and motivations.

Question 4

Nonverbal Communication

Answer 4

Exchange of information through wordless cues.

Question 5

Verbal Communication

Answer 5

The words used to convey a message.

Question 6

Denotation

Answer 6

Literal meaning of a word.

Question 7

Connotation

Answer 7

Emotional or perceived meaning of a word.

Question 8

Active Listening

Answer 8

Act of mindfully hearing and attempting to comprehend the meaning of words spoken in a conversation.

Question 9

Receiving Stage

Answer 9

Intentional focus on hearing what the client is sharing.

Question 10

Understanding Stage

Answer 10

Identify meaning of what is being said.

Question 11

Remembering Stage

Answer 11

Relates to how much is remembered about what the client has shared.

Question 12

Evaluation Stage

Answer 12

Identify individual differences and barriers key to program development and success.

Question 13

Responding Stage

Answer 13

Provide feedback shared by the client.

Question 14

Reflection

Answer 14

Paraphrasing words and emotions during active listening.

Question 15

Closed-Ended Question

Answer 15

Simple and direct question that can only be answered with a yes-or-no response.

Question 16

Open-Ended Questions

Answer 16

Questions that create an opportunity to share experiences and views.

Question 17

Probing Questions

Answer 17

Questions used when more detail or information is needed.

Question 18

Divergent Questioning

Answer 18

Broad questions that have no right or wrong answer.

Question 19

Rapport

Answer 19

A relationship based on mutual understanding and trust.

Question 20

Client-Centered

Answer 20

Coaching approach in which clients are understood and program development is based on client needs and preferences.

Question 21

Empathy

Answer 21

The ability to identify with another person’s feelings, attitudes, or thoughts.

Question 22

What is the best place to start when it comes in building effective coaching skills?

Answer 22

Self-awareness

Question 23

What’s the best way to develop trustworthiness?

Answer 23

Match verbal and nonverbal cues

Question 24

Which of the following best demonstrates positive verbal communication?

Answer 24

Supportive language

Question 25

By acknowledging that the clients they interact with will be diverse in a variety of ways, Nutrition coaches can confront and eliminate what and improve their practice?

Answer 25

Biases

Question 26

What is the best way to discuss a problematic behavior with clients?

Answer 26

Provide a new behavior to replace it

Question 27

Which of the following represents the best body language to use in communication?

Answer 27

Be still with hands on lap or table.

Question 28

Which of the following best describes the use of questioning in communication?

Answer 28

A variety of question types should be used to gain different information.

Question 29

In using supportive language as part of effective communication, which of the following is true?

Answer 29

The focus should be on goal behaviors, not behaviors that need to be avoided.

Question 30

Which of the following describes the ideal talk rate in a conversation?

Answer 30

Steady rate with clearly enunciated words

Question 31

In terms of providing feedback to a client throughout a program, which of the following is the best approach?

Answer 31

Provide feedback based on client needs and efficacy.

Question 32

Which of the following is one primary goal of using supportive words?

Answer 32

Build efficacy

Question 33

Which of the following is a term that represents non-job-specific skills that are related to how well one works with others?

Answer 33

Soft skills

Question 34

Which of the following represents the importance of word choice in verbal communication?

Answer 34

Word choice should match client needs and demonstrate knowledge, understanding, and confidence.

Question 35

Which of the following is the best approach to dealing with program setbacks?

Answer 35

Identify small successes to provide encouragement to move forward.

Question 36

Which of the following should be the initial goal for coach-client communication?

Answer 36

Build trust and develop understanding.

Question 37

Which of the following is best defined by the emotional or perceived meaning of a word?

Answer 37

Connotation

Question 38

A coach spends the majority of his time in a conversation with a client looking down or around the room. This is an example of which of the following?

Answer 38

Not an ideal nonverbal communication strategy

Question 39

Which of the following is the best approach to gathering information related to a sensitive topic from a client?

Answer 39

Gather information in pieces throughout programming.

Question 40

Which of the following is the best way to improve the quality of communication?

Answer 40

Become a better listener.

Question 41

What best describes verbal communication?

Answer 41

The words used to convey a message