Chapter 15: Interpersonal And Organizational Communication

Question 1

Communication

Answer 1

The transfer of information and understanding from one person to another

Question 2

Sender

Answer 2

The person wanting to share information

Question 3

Receiver

Answer 3

Person whom a message is intended

Question 4

Encoding

Answer 4

Translating a message into understandable symbols or language

Question 5

Decoding

Answer 5

Interpreting and trying to make sense of a message

Question 6

Communication process

Answer 6

Sender (encoding) > message > (decoding) Reciever

Question 7

Medium

Answer 7

Pathway by which a message travels

Question 8

Feedback

Answer 8

Information about the reaction of the environment to the outputs that affect the inputs

“Flight 123, do you copy?”
“Roger, Houston we copy”

Question 9

Paraphrasing

Answer 9

Form of communication that occurs when people restate in their words the crux of what they heard or read

Question 10

Noise

Answer 10

Any disturbance that interferes with the transmission of a message

Loud music in a restaurant
Fade out on a phone call

Question 11

Jargon

Answer 11

Terminology specific to a particular profession or group

Question 12

Media richness

Answer 12

Indication of how well a particular medium conveys information and promotes learning

The richer the medium the better it is at conveying information

Face to face communication is the richest

Question 13

Physical barriers examples

Answer 13

Construction machine louder than your voice

Telephone static

Crashed computers

Question 14

Mindlessness

Answer 14

Is a state of reduced attention expressed in behavior that is rigid, or thoughtless

Question 15

Culture

Answer 15

Shares set of beliefs, values, knowledge, and patterns of behavior to a common group of people

Question 16

Nonverbal communication

Answer 16

Messages in a form other than the written or the spoken word

1) eye contact
2) facial expressions
3) body movements + gestures
4) touch

Question 17

Linguistic style

Answer 17

Persons characteristic speaking pattern

Pacing, pausing, directness, word choice, use of of questions

Question 18

Defensive communication

Answer 18

Form of communication that is either aggressive, attacking, angry, passive, or withdrawing

Question 19

Nondefensive communication

Answer 19

Communication that is assertive, direct, and powerful

Question 20

Empathy

Answer 20

Ability to recognize and understand another persons feelings and thoughts

Question 21

Active listening

Answer 21

The process of actively deciding and interpreting verbal messages