Chapter 15: Interpersonal And Organizational Communication Flashcards Preview

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Flashcards in Chapter 15: Interpersonal And Organizational Communication Deck (21)
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1
Q

Communication

A

The transfer of information and understanding from one person to another

2
Q

Sender

A

The person wanting to share information

3
Q

Receiver

A

Person whom a message is intended

4
Q

Encoding

A

Translating a message into understandable symbols or language

5
Q

Decoding

A

Interpreting and trying to make sense of a message

6
Q

Communication process

A

Sender (encoding) > message > (decoding) Reciever

7
Q

Medium

A

Pathway by which a message travels

8
Q

Feedback

A

Information about the reaction of the environment to the outputs that affect the inputs

“Flight 123, do you copy?”
“Roger, Houston we copy”

9
Q

Paraphrasing

A

Form of communication that occurs when people restate in their words the crux of what they heard or read

10
Q

Noise

A

Any disturbance that interferes with the transmission of a message

Loud music in a restaurant
Fade out on a phone call

11
Q

Jargon

A

Terminology specific to a particular profession or group

12
Q

Media richness

A

Indication of how well a particular medium conveys information and promotes learning

The richer the medium the better it is at conveying information

Face to face communication is the richest

13
Q

Physical barriers examples

A

Construction machine louder than your voice

Telephone static

Crashed computers

14
Q

Mindlessness

A

Is a state of reduced attention expressed in behavior that is rigid, or thoughtless

15
Q

Culture

A

Shares set of beliefs, values, knowledge, and patterns of behavior to a common group of people

16
Q

Nonverbal communication

A

Messages in a form other than the written or the spoken word

1) eye contact
2) facial expressions
3) body movements + gestures
4) touch

17
Q

Linguistic style

A

Persons characteristic speaking pattern

Pacing, pausing, directness, word choice, use of of questions

18
Q

Defensive communication

A

Form of communication that is either aggressive, attacking, angry, passive, or withdrawing

19
Q

Nondefensive communication

A

Communication that is assertive, direct, and powerful

20
Q

Empathy

A

Ability to recognize and understand another persons feelings and thoughts

21
Q

Active listening

A

The process of actively deciding and interpreting verbal messages