Chapter 10: Organizational Change And Innovation Flashcards Preview

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Flashcards in Chapter 10: Organizational Change And Innovation Deck (30)
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1
Q

5 catagories that shape the future of business

A

1) the marketplace is becoming more segmented and moving toward more niche products
2) more competitors are offering targeted products, requiring faster speed to market
3) some traditional companies may not survive radical change
4) China, India, and other offshore suppliers are changing the way we work
5) knowledge is becoming the new competitive advantage

2
Q

Disruptive innovation

A

Process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors

3
Q

Reactive change

A

Changes made in response to problems or opportunities as they arise

4
Q

Proactive change

A

Planned change, making carefully thought-out changes in anticipation of possible or expected problems or opportunities

5
Q

Forces originating outside the organization

A

1) Demographic characteristics
2) Technological advancement
3) Shareholder, customer, and market change
4) Social and political pressure

6
Q

Technology

A

Any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product

7
Q

B corporation

A

AKA benefit corporation

Company is legally required to adhere to socially beneficial practices, such as helping consumers, employees, or environment

8
Q

Internal forces inside the organization

A

1) human resource concerns

2) managers behavior

9
Q

3 kinds of changes

A

Adaptive

Innovative

Radically innovative

10
Q

3 components to the kinds of change

A

1) the degree of complexity, cost, and uncertaincy

2) potential for generating employee resistance

11
Q

Adaptive change

A

Reintroduction of a familiar practice

Ex: holiday Monday, asking people to work 12 hours opposed to 8

Lowest in complexity, cost, and uncertainty

12
Q

Innovative change

A

Introduction of a practice that is new to the organization

Ex: starting 24hours

13
Q

Radically innovative change

A

Introduces a practice new to the industry

Ex: amazon uses drones to deliver packages

14
Q

Lewis’s change model 3 components

A

Unfreezing
Changing
Refreezing

15
Q

Unfeeezing

A

Create the motivation to change

16
Q

Changing

A

New information, models, and procedures

17
Q

Refreezing

A

Support and reinforce the change

18
Q

Systems model of change 3 parts

A

Inputs

Target elements of change

Outputs

19
Q

Readiness for change

A

The beliefs, attitudes, and intentions of the organization staff regarding the extent of the changes needed and how willing and bake they are to implement them

20
Q

Force field analysis

A

A technique to determine which forces could facilitate a proposed change and which forces could act against it

21
Q

Innovation

A

Introduction of something new or better, as in goods or services

22
Q

Product innovation

A

Change in the appearance or the performance of a product or a service or the creation of a new one

Ex: all iPhone models

23
Q

Process innovation

A

Change in the way a product or service is conceived, manufactured, or disseminated

Ex: using 3D printers to make stuff

24
Q

Innovation system

A

A coherent set of interdependent processes and structures that dictates how the company searches for novel problems and solutions, synthesizes ideas into a business concept and product designs, and selects which projects gets funded

25
Q

7 components of the innovation system

A

1) innovation strategy
2) committees leadership
3) innovative culture and climate
4) requires sructure and processes
5) necessary human capital
6) Human Resources policies, practices and procedures
7) appropriate resources

26
Q

Crowdsourcing

A

The practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community such as Facebook and Twitter

27
Q

Resistance to change

A

An emotional / behavioural response to real or imagined threats to an established work routine

28
Q

Resistance can be considered to be the interaction of 3 causes

A

1) emplyees characteristics
2) change against characteristics
3) the change agent - employee relationship

29
Q

Self affirmations

A

Positive statements that can help you focus on goals, get rid of negative, self defeating beliefs and program your subconscious mind

30
Q

Self compassion

A

Gentleness with yourself