Chapter 13: Groups And Teams

Question 1

Group

Answer 1

Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity

Question 2

Team

Answer 2

Small group of people with complementary skills who are committed to a common purpose, performance goals, and approach to which they hold themselves mutually accountable

Question 3

Formal group

Answer 3

A group, headed by a leader, that is established to do something productive for the organization

Question 4

Informal group

Answer 4

Group formed by people seeking friendship that has no officially appointed leader, although a leader may emerge from the membership

Question 5

We can differentiate teams in 3 ways, what are they?

Answer 5

1) purpose
2) duration
3) level of member commitment

Question 6

Cross functional teams

Answer 6

Team that is staffed with specialists pursuing a common objective

Question 7

Self-managed teams

Answer 7

Groups of workers who are given administrative oversight for their task domains

Question 8

Virtual teams

Answer 8

Teams that work together over time and distance via electronic media to combine effort and achieve common goals

Question 9

Tuckmans five stage model

Answer 9

Forming 
Storming 
Norning
Performing 
Adjourning

Question 10

Forming

Answer 10

1/5 stages in forming a team

People get orientated and get acquainted

Question 11

Storming

Answer 11

2/5 stages in forming a team

Individual personalities, roles, and conflicts within the group emerge

Question 12

Norming

Answer 12

3/5 stages in forming a team

Conflicts are resolved, close relationships develop, and unity and harmony emerge

Question 13

Group cohesiveness

Answer 13

A “we feeling” that binds group members together

Question 14

Performing

Answer 14

4/5 stages in forming a team

Members concentrate on solving problems and completing the assigned task

Question 15

Adjourning

Answer 15

5/5 stages in forming a team

The stage in which members of an organization prepare for disbandment

Question 16

Punctuated equilibrium

Answer 16

Establishes periods of stable functioning until an event causes a dramatic change in norms, roles, and / or objectives resulting in the establishment and maintenance of new norms of functioning, returning to equalibrium

Question 17

8 most essential considerations in building a group into an effective team

Answer 17

1) collaboration
2) trust
3) performance goals and feedback
4) motivation through mutual accountability and interdependency
5) composition
6) roles
7) norms
8) effective team processes

Question 18

Collaboration

Answer 18

Act of sharing information and coordinating efforts to achieve a collective outcome

Question 19

Trust

Answer 19

Reciprocal faith in others intentions and behaviors

Question 20

Team member interdependence

Answer 20

The extent to which team members rely on common task related team inputs, such as resources, information, goals, and rewards, and the amount of interpersonal interactions needed to complete the work

Question 21

Team composition

Answer 21

Reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members

Question 22

Roles

Answer 22

Sets of behavior that people expect of occupants of a position

Question 23

Task role

Answer 23

Behavior that concentrate on getting the teams task done

Question 24

Maintenance role

Answer 24

Relationship related role consisting of behavior that fosters constructive relationships among team members

Question 25

Norms

Answer 25

General guidelines or rules of behavior that most group or team members follow

Question 26

Why norms exists (4 reasons)

Answer 26

To help the group surivive To clarify role expectations To help individuals avoid embarrassing situations To emphasize the groups important values and identity

Question 27

Team processes

Answer 27

Members interdependent acts that convert inputs to outputs through cognitive, verbal, and behavioural activities directed toward organizing task work to achieve collective goals

Question 28

3 additional activities teams can use to improve team processes, what are they?

Answer 28

Team charter Team reflexivity Team voice

Question 29

Team charter

Answer 29

Outlines how a team will manage teamwork activities

Question 30

Team reflexivity

Answer 30

A process in which team members collectively reflect on the teams objectives, strategies, and processes and adapt

Question 31

Team voice

Answer 31

The extent to which team members fee free to engage in the expression of constructive options, concerns, or ideas about work-related issues

Question 32

Conflicts

Answer 32

Process in which one party perceives that its interests are being opposed or negatively affected by another party

Question 33

2 types of conflict

Answer 33

Dysfunctional Functional

Question 34

Dysfunctional conflict

Answer 34

Conflict that hinders the organizations performance or threatens its interests

Question 35

Functional conflict

Answer 35

Conflict that benefits the main purposes of the organization and serves its interests

Question 36

Three kinds of conflict

Answer 36

Personality Inter group Cross cultural

Question 37

Personality conflict

Answer 37

Interpersonal opposition based on personal dislike, disagreement, or differing styles

Question 38

Programmed conflict

Answer 38

Conflict designed to elicit different opinions without inciting people’s personal feelings

Question 39

Devils advocacy

Answer 39

Taking the side of an unpopular point of view for the sake of argument

Question 40

Dialectic method

Answer 40

Role playing two sides of proposal to test whether if it workable

Question 41

5 basic behavior to help you better handle conflict

Answer 41

``` Openess Equality Empathy Supportiveness Positive ness ```

Question 42

5 conflict handling styles

Answer 42

``` Avoiding Obliging Dominating Compromising Intergrating ```