chapter 15 - therapeutic communication Flashcards Preview

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Flashcards in chapter 15 - therapeutic communication Deck (25):
1

active listening

listening to the words that the patient is saying as well as paying attention to the significance of those words to the patient

2

clarification

asking to speaker to help you understand

3

closed ended questions

a form of interview question that limits a patient's response to simple, brief words or phrases

4

communication

the use of words, writting, or other commonly understood symbols by a sender to send a message to a receiver, who then provides feedback that indicates the receiver's interpretation of the message

5

confrontation

focusing on a particular point made during the interview

6

cultural beliefs

values and perspectives common to a racial, religious, or social group of people

7

cultural imposition

the tendency to impose your beliefs, values, and patterns of behavior on an individual from another culture

8

customs

a practice or set of practices followed by a group of people

9

discrimination

treatment or consideration based on class of category rather than individual merit

10

direct (closed ended) questions

questions that can be answered with short responses such as "yes" or "no"

11

empathy

identification with an understanding of another's situation, feelings, and motives

12

ethnocentrism

viewing your life as the most desirable, acceptable, or best, and acting in a manner conveying superiority to another culture's way of life

13

explanation

sharing objective information related to the message

14

facilitation

encouraging the patient to provide more information

15

interpretation

stating the conclusions you have drown from the information

16

intimate space

the area within 1.5 feet of a person

17

labeling

the application of a derogatory term to a patient on the basis of an event, habit, or personality trait that may not be accurate about the underlying condition

18

nonverbal cues

expressions, motions, gestures, and body languages that may be used to communicate other than with words

19

open-ended questions

a form of interview question that allows patients to respond in narrative form so that they may feel free to answer in their own way and provide details and information that they believe to be important

20

personal space

the area around individuals that they perceive as an extension of themselves. in the us, personal distance is 1.5 - 4 ft

21

reflection

echoing the patient's message using your own words

22

social distance

the acceptable distance between strangers used for impersonal business transactions. in western cultures, social distance is 4-12 ft

23

stereotyping

the attribution of some trait or characteristic to one person on the basis of the interviewer's preconceived notions about a general class of people of similar characteristics

24

summarization

briefly reviewing the interview and your conclusions

25

sympathy

sharing the patient's feeling or emotional state in relation to an illness