Chapter 16

Question 1

Organization

Answer 1

A goal-directed social entity with deliberate processes and systems

Question 2

Organizational Goals

Answer 2

Objectives that management seeks to achieve in pursuing the firm’s purpose

Question 3

Organization Structure

Answer 3

The system of task, reporting, and authority relationships within which the organization does its work

Question 4

(Weber’s) Ideal Bureacracy

Answer 4

Characterized by a hierarchy of authority and a system of rules and procedures designed to create an optimally effective system for large organizations

Question 5

Management Functions

Answer 5

Functions set forth by Henri Fayol include planning, organizing, command, coordination, and control

Question 6

(Rensis Likert’s) Human Organization

Answer 6

Approach that is based on supportive relationships, participation, and overlapping work groups

Question 7

Organization Chart

Answer 7

A diagram showing all people, positions, reporting relationships, and lines of formal communication in the organization

Question 8

Configuration

Answer 8

The ________ of an organization is its shape, which reflects the division of labor and the means of coordinating the divided tasks

Question 9

Division of Labor

Answer 9

The way the organization’s work is divided into different jobs to be done by different people.

Question 10

Specialization

Answer 10

This is often referred to as division of labor.

Question 11

Differentiation

Answer 11

The process of establishing the division of labor and tasks throughout the organization

Question 12

Integration

Answer 12

The process of coordinating the various tasks and roles in the organization to achieve goal accomplishment

Question 13

Departmentalization

Answer 13

The manner in which divided tasks are combined and allocated to work groups

Question 14

Span of Control

Answer 14

The number of people reporting to a manager; it defines the size of the organization’s work groups.

Question 15

Span of Management

Answer 15

This is also called span of control

Question 16

Administrative Hierarchy

Answer 16

The system of reporting relationships in the organization, from the lowest to the highest managerial levels

Question 17

Centralization

Answer 17

A structural policy in which decision-making authority is concentrated at the top of the organizational heirarchy

Question 18

Decentralization

Answer 18

A structural policy in which decision are made throughout the heirarchy

Question 19

Participative Management

Answer 19

A total management system in which people throughout the organization are involved in the daily decision making and management of the organization

Question 20

Formalization

Answer 20

The degree to which rules and procedures prescribe the jobs and activities of employees

Question 21

Responsibility

Answer 21

An obligation to do something with the expectation of achieving some act or output

Question 22

Authority

Answer 22

Power that has been legitimized within a particular social context

Question 23

Delegation

Answer 23

The transfer to others of authority to make decisions and use organization resources

Question 24

Acceptance Theory of Authority

Answer 24

Theory that says that the authority of a manager depends on the subordinate’s acceptance of the manager’s right to give directives and to expect compliance with them