Chapter 15 Flashcards

1
Q

Conflict

A

A process resulting in the perceptions of two parties that they are working in opposition to each other in ways that produce feelings of discomfort and/or animosity

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2
Q

Task Conflict

A

Refers to conflict regarding the goals and content of the work

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3
Q

Process Conflict

A

Occurs when the parties agree on the goals and content of work but disagree on how to achieve the goals and actually do the work

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4
Q

Relationship Conflict

A

Occurs when the parties have interpersonal issues

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5
Q

Legal Conflict

A

May arise when there are difference in perceptions between organizations

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6
Q

Pooled Interdependence

A

Represents the lowest level of interdependence, and therefore results in the least amount of conflict

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7
Q

Sequential interdepence

A

The output of one unit becomes the input for another in sequential fashion, this creates a moderate level of interdependence and a somewhat high potential for conflict

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8
Q

Reciprocal Interdependence

A

Exists when activities flow both ways between units; this form has the highest potential for conflict

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9
Q

Goal Compatability

A

The extent to which the goals can be achieve simultaneously

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10
Q

Avoidance

A

Occurs when an interaction is relatively unimportant to either party’s goals and the goals are incompatible

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11
Q

Accomodation

A

Occurs when the goals are compatible but the interactions are not considered important to overall goal attainment

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12
Q

Competition

A

Occurs when the goals are incompatible and the interactions are important to each party’s meeting its goals

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13
Q

Collaboration

A

Occurs when the interaction between groups is very important to goal attainment and the goals are compatible

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14
Q

Compromise

A

Occurs when the interactions are moderately important to goal attainment and the goals are neither completely compatible nor completely incompatible

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15
Q

Conflict Stimulation

A

The creation and constructive use of conflict by a manager

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16
Q

Conflict Resolution

A

A managed effort to reduce or eliminate harmful conflict

17
Q

Superordinate Goal

A

A goal of the overall organization and is more important to the well-being of the organization and its members than the more specific goals of the conflicting parties

18
Q

Team-Building Activities

A

Intended to enhance the effectiveness and satisfaction of individuals who work in groups or teams and to promote overall group effectiveness; they should lead to a decrease in conflict among members of the team

19
Q

Survey Feedback

A

Each employee responds to a questionnaire intended to measure perceptions and attitudes (for example, satisfaction and supervisory style)

20
Q

Third-Party Peacemaking

A

Primarily used to address extreme conflict, involves bringing in an outsider to facilitate conflict resolution

21
Q

Negotiation

A

The process in which two or more parties (people or groups) reach agreement on an issue even though they have different preferences regarding that issue

22
Q

Game Theory

A

A theory developed by economists using mathematical models to predict the outcome of negotiation situations

23
Q

PRAM Model

A

A four-step approach to negotiation that propose that proper planning, building relationships, getting agreements, and maintaining the relationships are the key steps to successful negotiation