Chapter 17

Question 1

organizational conflict

Answer 1

discord that arises when the goals, interests, or values of different individuals or groups are incompatible and these individuals or groups block or thwart one another’s attempts to achieve their objectiveness

Question 2

compromise

Answer 2

way of managing conflict in which each party is concerned about not only its own goal accomplishment but also the goal accomplishment of the other party

Question 3

collaboration

Answer 3

managing conflict in which both parties try to satisfy their goals by coming up with an approach that leaves them better off and does not require concessions on issues that are important

Question 4

accommodation

Answer 4

an ineffective conflict-handling approach in which one party, typically with weaker power gives in to the demands of the other

Question 5

avoidance

Answer 5

an ineffective conflict-handling approach in which the parties ty to ignore the problem and do nothing to resolve their differences

Question 6

competition

Answer 6

an ineffective conflict-handling approach in which each party tries to maximize its own gain

Question 7

negotiation

Answer 7

method of conflict resolution in which the parties consider various alternative ways to allocate resources to come up with a solution acceptable to all of them

Question 8

third-party negotiator

Answer 8

an impartial individual with expertise in handling conflicts and negotiations who help parties in conflict reach an acceptable solution

Question 9

mediator

Answer 9

third-party negotiator who facilitates negotiations but has no authority to impose a solution

Question 10

arbitrator

Answer 10

a third-party negotiator who can impose what he or she thinks is a fair solution to a conflict that both parties are obligated to abide by

Question 11

distributive negotiation

Answer 11

adversarial negotiation in which the parties in conflict compete to win the most resources while conceding as little as possible

Question 12

integrative bargaining

Answer 12

cooperative negotiation in which the parties in conflict work together to achieve a resolution that is good for them both

Question 13

organizational politics

Answer 13

activities that managers engage in to increase their power and to use power effectively to achieve their goals

Question 14

political strategies

Answer 14

tactics that managers use to increase their power and to use power effectively to influence and gain the support of other people while overcoming resistance