chapter 2

Question 1

The value of the set of employee behaviours that contribute, either positively or negatively to organizational goal accomplishment is known as task performance.

Question 1 options:
True
False

Answer 1

Answer: False

Question 2

Addison is a barista. For Addison, grinding, brewing, and preparing coffee for customers exemplifies routine task performance.

Question 2 options:
True
False

Answer 2

Answer: True

Question 3

Sabotage is a serious interpersonal counterproductive behaviour.

Question 3 options:
True
False

Answer 3

Answer: False. It’s a serious organizational counterproductive behaviour.

Question 4

__________ is positively representing the organization when in public.

Answer 4

Answer: Boosterism

Question 5

_______ is assisting co-workers who have heavy workloads, aiding them with personal matters, and showing new employees the ropes.

Answer 5

Answer: Helping

Question 6

________ is maintaining a positive attitude with co-workers through good and bad times.

Answer 6

Answer: Sportsmanship

Question 7

________ is participating in company operations at a deeper-than-normal level through voluntary meetings, readings, and keeping up with news that affects the company.

Answer 7

Answer: Civic virtue

Question 8

________ is sharing important information with co-workers

Answer 8

Answer: Courtesy

Question 9

___________ is speaking up to offer constructive suggestions for change, often in reaction to a negative work event.

Answer 9

Answer: Voice

Question 10

The image below is an example of:

Management by objective (MBO)

Behaviourally anchored rating scales (BARS)

360 degree feedback

Forced ranking

Social networking system

Answer 10

Answer: b (BARS)