chapter 6 Flashcards
(9 cards)
Employees who face competing demands are experiencing:
Question 1 options:
A role-related stressor
A physical environment stressor
An interpersonal stressor
Type B behaviour pattern
A temporary withdrawal strategy
Answer: a (a role-related stressor). If the competing demands are within their work role, they are experiencing role conflict within the category of work hindrance stressors. If the competing demands are between their work role and their non-work role, they are experiencing work-family conflict, a non-work hindrance stressor. Both role-conflict and work-family conflict are role-related stressors.
When people who act logically and impersonally at work have difficulty switching to a more compassionate role in their personal lives, they are experiencing which of these?
Question 2 options:
Interpersonal conflict
Behaviour-based work-to-family conflict
Time-based work-to-family conflict
Strain-based work-to-family conflict
Answer: b (behaviour-based work-to-family conflict).
People with a Type A behaviour pattern tend to
Question 3 options:
Have a relaxed approach to life
Have a low concern about time limitations
Have a strong achievement orientation
Be competitive
Both (c) and (d)
Answer: e (both c and d)
Which of the following questions are associated with primary appraisal within the stress process?
Question 4 options:
Am I in trouble?
What can I do?
Should I tell someone?
What resources do I have?
Answer: a (Am I in trouble?)
Gabe’s company Sabre has just taken over the branches of Dunder Mifflin. Gabe is assigned the position Coordinating Director for Emerging Regions. As a result of the acquisition and the CEO Jo Bennett’s workaholic management style, Gabe is forced to work inhuman hours and have no social life. Gabe is experiencing ____.
Question 5 options:
Daily hassles
Role ambiguity
Role overload
Benign job demands
Answer: c (Role overload)
____ are demands that cause the stress response while ____ are negative consequences of the stress response.
Question 6 options:
Type A; coping strategies
Coping strategies; Type A
Strains; stressors
Stressors; strains
Answer: d (Stressors; strains)
It is the end of the fiscal year. Angela Martin, head of the accounting department and former head of the Party Planning Committee at the Scranton branch of Dunder Mifflin, is experiencing a high workload at work. She chooses to cope by cuddling with her cats because that always makes her feel better. This is an example of:
Question 7 options:
Problem-focused behaviour coping
Problem-focused cognitive coping
Emotion-focused behaviour coping
Emotion-focused cognitive coping
Answer: c (Emotion-focused behaviour coping)
In the same scenario as the previous question, Angela decides to assign some of her accounting-related tasks to her subordinate, Oscar Martinez. This is an example of:
Question 8 options:
Problem-focused behaviour coping
Problem-focused cognitive coping
Emotion-focused behaviour coping
Emotion-focused cognitive coping
Answer: a (Problem-focused behaviour coping)
