chapter 3

Question 1

Staying at a company because you need to reflects _____ commitment, whereas staying because you ought to reflects ­­­_____ commitment.

Question 1 options:

continuance; affective

continuance; normative

normative; affective

normative; continuance

Answer 1

Answer: b (continuance; normative)

Question 2

Jamie thinks her job is highly fulfilling and loves her organization. Would Jamie say when asked “what will you feel if you leave your organization?”

Question 2 options:

Guilt

Anxiety

Sadness

Anger

Answer 2

Answer: c (Sadness).

Question 3

Sam does not have close bonds with others at work. According to the ___ model, Sam is likely to quit the organization.

Question 3 options:

social influence

social impact

erosion

avoidance

Answer 3

Answer: c (erosion)

Question 4

Amanda works at Fashion Shop Co. The new store manager likes to micromanage, and Amanda is not a fan. When the new manager came to the shop floor today, Amanda tried to look busy by pretending to fold a pile of clothes that’s already neatly stacked. The behaviour Amanda exhibited is an example of:

Question 4 options:

Loyalty

Exit

Voice

Neglect

Answer 4

Answer: d (Neglect). Looking busy is an example of psychological withdrawal (neglect).

Question 5

If a company organizes team-bonding events such as barbecues, holiday celebrations, and sport activities, this should improve affective commitment.

Question 5 options:
True
False

Answer 5

Answer: True

Question 6

This reflects _____________
commitment: “my company helped me pay off my student loan. It would be wrong for me to quit.”

Answer 6

Answer: normative.

Question 7

This reflects ___________
commitment: “I’m not leaving the company. I have a laser eye surgery lined up and I want to use the health-benefit package for it.”

Answer 7

Answer: continuance