Chapter 2 Flashcards
(19 cards)
Communication Apprehension
the fear or anxiety associated with real or anticipated communication with another or others
anxiety disorder
abnormal mental outlook in which individuals experience high levels of apprehension that keep them from living life
spotlight syndrom
the belief encouraged by the room setup that all eyes are focused on you as the speaker
self-fulfilling prophecy
believing that something will happen before it actually does, and then when it does come true it reinforces the original expectation
hearing
the physiological process of processing sounds, conducted by one’s ears and brain
listening
the psychological process of making sense out of sounds
Socratic questioning
the process of asking questions of a speaker focused on the responses to previous questions; its ultimate goal is to uncover the truth
listening for appreciation
listening for enjoyment, not high in cognitive commitment
listening to comprehend
listening to understand a concept of message
listening to criticize
listening to make a judgement about a message; involves a high level of cognitive commitment on the part of the audience
active listening
listening to understand a message by processing, storing, and potentially evaluating a message; also involved reactions by the listener in some form
spare brain time
the time available for your mind to wander due to your ability to process messages faster than it takes to construct them
passive listening
listening without reacting
nonlistening
providing the appearance of listening without actually paying completed attention to the message
pseudolistening
when people attempt to hide their inattention to the speakers message
glazing over
daydreaming instead of hearing the message
ambushing
selective listening in which the audience ignore the strengths of a message and hears only the weaknesses
prejudging
entering into presentation with a judgment already formed about he message being delivered
demagoguery
speech that attempts to win over an audience through appealing to their prejudices and emotions, particularly those of fear, anger, and frustration.
