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Flashcards in Chapter 2 Deck (26):
1

Bullying

occurs when an individual experiences a number of negative behaviors repeatedly over a period of time

2

combating bullying

keep a record, plan your interactions, confront the bully, escalate the situation and stay calm but take care i of yourself

3

values

are abstract ideals that guide our thinking and behavior across all situstion

4

Schwartz's first bipolar dimension

self-transcendence to self-enhancement

5

Schwartz's second bipolar dimension

openness to change to conservation

6

attitudes

represent our feelings or opinions about people, places and objects and range from positive to negative

7

difference between value and attitude

values represent global beliefs that influence behavior across all situations personal attitudes relate only to behavior directed toward specific objects, persons or situations

8

workplace attitudes

are an outcome of various OB-related processes, including leadership

9

the three components of attitudes

affective, cognitive and behavioral

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the affective component

"I feel"-contains our feelings or emotions about a given object

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cognitive component

"I believe" an attitude that reflects our beliefs ir ideas about an object or situations

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behavioral component

"I intend"-refers to the way we intend or expect to act toward someone or something

13

cognitive dissonance

represents the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions (ideas, beliefs, values, or emotions)

14

four key workplace

1.organizational commitment
2. employee engagement
3. perceived organizational support
4. job satisfaction

15

organizational commitment

reflects the extent to which an individual identifies with an organization and commits to its goals.

16

psychological contracts

represent an individual’s perception about the reciprocal exchange between him- or herself and another party.

17

employee engagement

the harnessing of organization members’ selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally during role performance.The extent to which employees give it their all to their work roles

18

Perceived organizational support

reflects the extent to which employees believe their organization values their contributions and genuinely cares about their well-being.

19

job satisfaction

is an affective or emotional response toward various facets of your job.

20

Five models of job satisfaction

need fulfillment, met expectations, value attainment, equit and dispositional/genetic compoents

21

Telecommuting

allows employees to do all or some of their work from home, using advanced telecommunications technology and Internet tools to send work electronically from home to the office, and vice versa.

22

Job involvement

represents the extent to which an individual is personally engaged in his or her work role

23

Withdrawal cognitions

capture this thought process by representing an individual’s overall thoughts and feelings about quitting

24

Organizational citizenship behavior (OCB)

is defined as “individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization

25

we can reduce cognitive dissonance by

changing an attitude or behavior , belittling the importance of the inconsistent behavior

26

norm

patterns of expected behavior