Flashcards in Chapter 2 Deck (26):
occurs when an individual experiences a number of negative behaviors repeatedly over a period of time
keep a record, plan your interactions, confront the bully, escalate the situation and stay calm but take care i of yourself
are abstract ideals that guide our thinking and behavior across all situstion
Schwartz's first bipolar dimension
self-transcendence to self-enhancement
Schwartz's second bipolar dimension
openness to change to conservation
represent our feelings or opinions about people, places and objects and range from positive to negative
difference between value and attitude
values represent global beliefs that influence behavior across all situations personal attitudes relate only to behavior directed toward specific objects, persons or situations
are an outcome of various OB-related processes, including leadership
the three components of attitudes
affective, cognitive and behavioral
the affective component
"I feel"-contains our feelings or emotions about a given object
"I believe" an attitude that reflects our beliefs ir ideas about an object or situations
"I intend"-refers to the way we intend or expect to act toward someone or something
represents the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions (ideas, beliefs, values, or emotions)
four key workplace
2. employee engagement
3. perceived organizational support
4. job satisfaction
reflects the extent to which an individual identifies with an organization and commits to its goals.
represent an individual’s perception about the reciprocal exchange between him- or herself and another party.
the harnessing of organization members’ selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally during role performance.The extent to which employees give it their all to their work roles
Perceived organizational support
reflects the extent to which employees believe their organization values their contributions and genuinely cares about their well-being.
is an affective or emotional response toward various facets of your job.
Five models of job satisfaction
need fulfillment, met expectations, value attainment, equit and dispositional/genetic compoents
allows employees to do all or some of their work from home, using advanced telecommunications technology and Internet tools to send work electronically from home to the office, and vice versa.
represents the extent to which an individual is personally engaged in his or her work role
capture this thought process by representing an individual’s overall thoughts and feelings about quitting
Organizational citizenship behavior (OCB)
is defined as “individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization
we can reduce cognitive dissonance by
changing an attitude or behavior , belittling the importance of the inconsistent behavior