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Flashcards in chapter 4 Deck (35):
1

motivation

the underlying psychological influences over our behavior or thoughts

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types of motivation

extrinsic and intrinsic

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extrinsic

results from the potential or actual receipt of external rewards.(Increases but decreases through time)

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intrinsic

occurs when an individual is inspired by “the positive internal feelings that are generated by doing well,

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three criteria for motivation

direction, intensity and persistence

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content theories

focus on identifying internal factors such as needs and satisfaction

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process theories

focus on explaining the process by which internal factors and environmental characteristics influence employee motivation(external)

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McGregor's Theory X

Employees dislike work. Can only be motivated with rewards and punishment

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McGregor's Theory Y

employees are self-engaged, committed, responsible and creative

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Types of Content Theories

-McGregor's X and Y
-Maslow's Need Hierarchy
-Acquired Needs Theory
-Self-Determination Theory
-Herzberg Motivator Hygiene Theory

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Types of Process Theories

-Equity/Justice
-Expectancy
-Goal-Setting

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Maslow's Need Hierarchy

(bottom to top)
1. Physiological
2.Safety
3.Love
4.Esteem
5. Self-Actualization
People have fundamental needs, once satisfy can go on to the next level

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Physiological

Most basic need. Entails having enough food, air, and water to survive

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safety

consists of the to be safe from physical and psychological harm

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love

the desire to be loved and to love. Includes the needs for affection and belonging

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Esteem

need for reputation, prestige and recognition from others. aka self-confidence

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Self-actualization

desire for self-fulfillment-to become the best one is capable of becoming

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Mclelland's Acquired Needs Theory components

Achievement, Affiliation, Power

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Achievement

Prefers working on challenges, best in situations in which performance is due to effort and ability, prefers to work with other high achievers

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Affiliation

likes to work in teams with cooperation and collegiality, tend to avoid conflict, likes to be praised in private

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power

likes to be in charge, likes to be in control of people and events and appreciates being recognized

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Components of Self-determination theory

1.competence
2.autonomy
3.relatedness

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Competence

coach them on skills ability, show examples, uniform/dress

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autonomy

flex time, self-management,rewards to single people out

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relatedness

uniforms, team building safety training

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Hertzberg Motivator Theory

Job dissatisfaction-hygiene factors
ex. pay, status, security, working conditions, fringe benefits
Job Satisfaction-Motivator Factors
ex. meaningful work, challenging work, recognition for accomplishments, feeling of achievements

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Equity theory

is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships
ex. my ratio vs. other's ratio

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justice theory

refers to the extent to which people perceive that they are treated fairly at work.

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three types of justice

Three types of justice
Distributive Justice = rewards
Procedural Justice = procedures/ processes
Interactional Justice = treatment

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Expectancy Theory

People are motivated to behave in ways that produce desired combinations of expected outcomes.

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Purposes behind a goal

1. goals direct attention
2. Goals regulate effort
3.Goals increase persistence
4.Goals foster task strategies and actions

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Job Design

altering jobs to improve the quality of employee job experience and level productivity

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top-down approach

management designs job

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bottom-up approach

employee or work teams designs job

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idiosyncractic deals approach

employee and management design jobs