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Flashcards in Chapter One Deck (21):
1

knowing-doing gap

is the difference between what people know and what they actually do

2

organizational behavior (OB)

describes an interdisciplinary field dedicated to understanding and managing people at work

3

contingency approach

calls for using the OB concepts and tools that best suit the situation, instead of trying to rely on "one best way"

4

three major weakness of common sense

overreliance on hindsight, lack of rigor, and lack of objectivity

5

hard skills

are the technical expertise and knowledge to do a particular task or job function

6

soft skills

related to human interactions and include both interpersonal skills and personal attributes

7

four skills most desired by employers

critical thinking, problem solving, judgement and decision making and active listening

8

ethics

guides behavior by identifying right, wrong and the many shades of gra in between

9

ethical dilemmas

are situations with two choices, neither of which resolves the situation in an ethically acceptable manner

10

problem

is a difference or gap between an actual and desired state or outcome

11

problem solving

is a systematic process for closing these gaps

12

Three step approach to solving a problem

1.define the problem
2.identify potential causes using ob concepts and theories
3. make recommendations

13

person factors

are the infinite characteristics that give individuals their unique identities

14

situation factors

are all the elements outside ourselves that influence what we do , the way we do it and the ultimate results of our actions.

15

interactional perspective

states that behavior is a function of interdependent person and situation factors

16

The three levels in OB

-individual
-group/team
-organization

17

ill-conceived goals

we set goals and incentives to promote a desired behavior but they encourage a negative one

18

motivated blindness

we overlook the unethical behavior of another when it's in our interest to remain ignorant

19

indirect blindness

we hold other less accountable for unethical behavior when it's carried out through third parties

20

the slippery slope

we are less able to see others' unethical behavior when it develops gradually

21

overvaluing outcomes

we give a pass to unethical behavior if the outcome is good