chapter 24: Improving Emplyee Relations

Question 1

Trade union

Answer 1

Organisation of workers established to protect and improve economic position and working conditions of its members

Question 2

Collective bargaining

Answer 2

Negotiations between management and trade unions

About pay and working conditions

Question 3

Trade union wage premium

Answer 3

% difference in average gross hourly earnings of union members compared with non members

Question 4

Workers council

Answer 4

Forum where workers and management meet to discuss issues such as working conditions and training

Question 5

Transmission mechanisms

Answer 5

How ppl communicate

Letters and email

Question 6

Arbitration

Answer 6

Process of settling dispute under which the parties agree to be bound by the decision

From 3rd party

Question 7

Industrial dispute

Answer 7

Disagreement between an employer and its employees

Represented by trade unions

Question 8

Conciliation

Answer 8

Method of resolving individual or collective disputes