Chapter 27

Question 1

productivity

Answer 1

measures quantity of inputs
needed to produce aunit of output

Question 2

unit cost

Answer 2

cost per unit of output produced

Question 3

absenteeism

Answer 3

occurs when employee not present at workplace

Question 4

core compmetency

Answer 4

unique ablities a bs posses that provides it with competitve advantages

Question 5

Research and Development

Answer 5

generation and application
of scientific knowledge
to create a new product/production process
whjich can increase bs productive efficiency

Question 6

Profit quality

Answer 6

measures extent to which
particular type of profit
is sustainable

Question 7

Balanced Score Card

Answer 7

planning and maangment startegy
designed to match bs activities
to aspirations set out in bs vision startegy

Question 8

Social Responsibility

Answer 8

managing a bs
to take in account
interests of society in general
and especially keystkh(directlyinvolvedinthebusiness)

Question 9

Elkington Triple Bottom Line

Answer 9

way of assessing bs performance based on 3 imp areas people , planet , profit

Question 10

Financial Ratio Analysis

Answer 10

when data contained in fianncial documents like the income statement and the statement of financial position is used to assess a bs financial strength