Kaplan And Norton's Balanced Scorecard Flashcards
what is Kaplan and Norton’s Balanced Scorecard
framework for assessment and achievement of non finacial and financial objectives
What is aim of KNBS
align bs activity to vision and strategies of the bs
What can KNBS improve
internal and external communication
What can KNBS monitor
bs performance against strategic goals
What type of Approach is KNBS
top down
What does KNBS IDENTIFY
kpi form 4 diff perspectives
KNBS empahsises the improtance of
non financial objectives
What are the 4 different perspectives
financial
cusotmer
internal process
learning and growth performance
what is teh focus of the financial perspective
financial performance
i.e how do we look to shareholders
Give an objective of the financial perspective
increase liquidity
give exmaple of a way you can measure financail persp objective of icnrease liquidity
current ration
Intitiatives in teh balanced scorecard sense mean
how a business aims ro do this
how could a business achieve their FP objective of more liquidity
increasing payable days
decreasing recievable days
Give examples of KPI’s FP would use
ROI
operating margin
