Chapter 3

Question 1

Help organizations to focus, communicate, and evolve.

Answer 1

Management theories

Question 2

Oldest formal school of management thought

Answer 2

Classical school

Question 3

Management under classical school

Answer 3

Scientific
Administrative
Bureaucratic

Question 4

Was introduced in an attempt to create a mental revolution in the workplace.

Answer 4

Scientific management

Question 5

The systematic study of work methods in order to improve efficiency.

Answer 5

Scientific management

Question 6

Father of scientific management

Answer 6

Frederick taylor

Question 7

He believed that organizations should study tasks and develop precise procedures.

Answer 7

Frederick taylor

Question 8

Associate of Taylor, developed a bar graph that measures planned and completed work along each stage of production.

Answer 8

Henry Gantt

Question 9

Focuses on the management process and principles of management.

Answer 9

Administrative management

Question 10

It provides a more general theory of management.

Answer 10

Administrative management

Question 11

How many principles of management according to Henri Fayol

Answer 11

18

Question 12

The act, processor or an instance of distribution among a number of employee specific work assignments

Answer 12

Division of work/labor

Question 13

Power or tour right in making a decision.

Answer 13

Authority

Question 14

No slacking, orderly, conduct or pattern of individual behavior

Answer 14

Discipline

Question 15

Each employee should receive orders from one supervisor

Answer 15

Unity of command

Question 16

Single person should direct the activities that are directed toward a single objective

Answer 16

Unity if direction

Question 17

Monetary payment for service rendered

Answer 17

Remuneration

Question 18

An indiv. Is always interested in maximizing his own satisfaction through more money, recognition, status, etc

Answer 18

Subordination of individual interest to the general interest

Question 19

When at work, only work things should be done.

Answer 19

Subordination of individual interest to the general interest

Question 20

Concentrate placing power in the center of an organization

Answer 20

Centralization of authority

Question 21

To produce uniformity of action, utilizing expert to reduce risks of error in performing a tasks.

Answer 21

Centralization of authority

Question 22

A chain of authority exists from the highest organizational autjority to the lowest ranks

Answer 22

Scalar of chain

Question 23

Fair treatment, a combination of kindliness and justice

Answer 23

Equity

Question 24

Attaining the maximum productivity of personnel

Answer 24

Stability or tenure of personnel

Question 25

Thinking out a plan and ensuring its success is an extremely strong motivator. Making things happen

Answer 25

Initiative

Question 26

It is the feeling, such as being proud and loyal, shared by members of a group of people

Answer 26

Esprit de corps

Question 27

Nurses are rational being, and must be allowed to work their minds in problem solving and decision making

Answer 27

Motivation of personnel

Question 28

Limited turnover of personnel. Permanent status is given to workers with satisfactory performance

Answer 28

Personnel tenure

Question 29

Refers to the number of subordinates a supervisor has

Answer 29

Span of control

Question 30

Is is the dimensional flow of communication

Answer 30

Proper channel of communication

Question 31

Organizational order for materials and personnel is essential.

Answer 31

Order

Question 32

The right materials and the right employees are necessary for each organizational function and activity

Answer 32

Order

Question 33

He disliked European organizations were managed on a “personal” family-like basis

Answer 33

Max weber

Question 34

The non-personal, objective form of organization

Answer 34

Bureaucracy

Question 35

School using application of quantitative techniques

Answer 35

Production and operations management

Question 36

Emphasizes productivity and quality of both manufacturing and service organizations

Answer 36

Operations management

Question 37

He exerted a tremendous influence in shaping modern ideas about improving productivity and quality care

Answer 37

W. Edwards Deming

Question 38

Focuses on improving decision making.

Answer 38

Quantitative school or management science school

Question 39

Used early computers to perform the thousands of calculations involved in mathematical modelling

Answer 39

Management science school or quantitative school

Question 40

Under behavioral science

Answer 40

Employee satisfaction Hawthorne effects

Question 41

Focus on personality, attitudes, values, motivation, group behavior, leadership, communication, and conflict, among other issues

Answer 41

Behavioral science

Question 42

He reinforces ideas that managerial attitudes about employee can be directly correlated with employee satisfaction. - he labelled it theory X and Y

Answer 42

Douglas McGregor (1960)

Question 43

Theory that says managerial attitudes about employees can be directly correlated with employee satisfaction.

Answer 43

Employee satisfaction

Question 44

Humanistic nature that focuses on motivating a person through collective decision making, long term employment, slow but more predictable promotion, indirect supervision and holistic concern for employees

Answer 44

Theory Z by William G. Ouchi

Question 45

Corrected the shortcoming of bureautic system failure

Answer 45

Hawthorne Effects

Question 46

Began an attempt ti look at the relationship between light illuminations in the factory and productivity

Answer 46

Elton Mayo

Question 47

Attempted to correct what was perceived as the major shortcoming of the bureaucratic system - failure to include human elements

Answer 47

Human relations era/ Hawthorne Effects

Question 48

The 1st theorist to suggest basic principles of what today would be called participative decision making or participative management

Answer 48

Mary Parker Follet

Question 49

He Supported mcgregor and mayo by saying that managerial domination causes workers to become discouraged and passive.

Answer 49

Chris Argyris

Question 50

Stresses the needs for flexibility within the organization and employee participation in decision making

Answer 50

Argyris Flexibility and employee participation

Question 51

If self- esteem and independence needs are not met, employees will become discouraged and troublesome or may leave the organization

Answer 51

Flexibility and employee participation by chris argyris

Question 52

Focuses on trying to understand the factors that affect behavior at work

Answer 52

Behavioral school

Question 53

Focuses on satisfying workers needs

Answer 53

Human relations

Question 54

Focuses on issues of communication, leadership, motivation, and group behavior

Answer 54

Human relations

Question 55

When management paid special attention ti workers, productivity was likely to increase regardless of the environmental working conditions

Answer 55

Recognition of Workers

Question 56

Theory of motivation based upon a consideration of human needs

Answer 56

Need theory

Question 57

Practicing psychologist, developed the need thoery

Answer 57

Abraham maslow

Question 58

5 specific areas of need thoery

Answer 58

Physiological needs Safety needs Belonging and love needs Esteem needs Self- actualization needs