Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Leadership & Management > Chapter 3 > Flashcards

Chapter 3 Flashcards

1
Q

Help organizations to focus, communicate, and evolve.

A

Management theories

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Oldest formal school of management thought

A

Classical school

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Management under classical school

A

Scientific
Administrative
Bureaucratic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Was introduced in an attempt to create a mental revolution in the workplace.

A

Scientific management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

The systematic study of work methods in order to improve efficiency.

A

Scientific management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Father of scientific management

A

Frederick taylor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

He believed that organizations should study tasks and develop precise procedures.

A

Frederick taylor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Associate of Taylor, developed a bar graph that measures planned and completed work along each stage of production.

A

Henry Gantt

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Focuses on the management process and principles of management.

A

Administrative management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

It provides a more general theory of management.

A

Administrative management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

How many principles of management according to Henri Fayol

A

18

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

The act, processor or an instance of distribution among a number of employee specific work assignments

A

Division of work/labor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Power or tour right in making a decision.

A

Authority

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

No slacking, orderly, conduct or pattern of individual behavior

A

Discipline

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Each employee should receive orders from one supervisor

A

Unity of command

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Single person should direct the activities that are directed toward a single objective

A

Unity if direction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Monetary payment for service rendered

A

Remuneration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

An indiv. Is always interested in maximizing his own satisfaction through more money, recognition, status, etc

A

Subordination of individual interest to the general interest

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

When at work, only work things should be done.

A

Subordination of individual interest to the general interest

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Concentrate placing power in the center of an organization

A

Centralization of authority

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

To produce uniformity of action, utilizing expert to reduce risks of error in performing a tasks.

A

Centralization of authority

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

A chain of authority exists from the highest organizational autjority to the lowest ranks

A

Scalar of chain

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Fair treatment, a combination of kindliness and justice

A

Equity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Attaining the maximum productivity of personnel

A

Stability or tenure of personnel

25
Q

Thinking out a plan and ensuring its success is an extremely strong motivator. Making things happen

A

Initiative

26
Q

It is the feeling, such as being proud and loyal, shared by members of a group of people

A

Esprit de corps

27
Q

Nurses are rational being, and must be allowed to work their minds in problem solving and decision making

A

Motivation of personnel

28
Q

Limited turnover of personnel. Permanent status is given to workers with satisfactory performance

A

Personnel tenure

29
Q

Refers to the number of subordinates a supervisor has

A

Span of control

30
Q

Is is the dimensional flow of communication

A

Proper channel of communication

31
Q

Organizational order for materials and personnel is essential.

A

Order

32
Q

The right materials and the right employees are necessary for each organizational function and activity

A

Order

33
Q

He disliked European organizations were managed on a “personal” family-like basis

A

Max weber

34
Q

The non-personal, objective form of organization

A

Bureaucracy

35
Q

School using application of quantitative techniques

A

Production and operations management

36
Q

Emphasizes productivity and quality of both manufacturing and service organizations

A

Operations management

37
Q

He exerted a tremendous influence in shaping modern ideas about improving productivity and quality care

A

W. Edwards Deming

38
Q

Focuses on improving decision making.

A

Quantitative school or management science school

39
Q

Used early computers to perform the thousands of calculations involved in mathematical modelling

A

Management science school or quantitative school

40
Q

Under behavioral science

A

Employee satisfaction
Hawthorne effects

41
Q

Focus on personality, attitudes, values, motivation, group behavior, leadership, communication, and conflict, among other issues

A

Behavioral science

42
Q

He reinforces ideas that managerial attitudes about employee can be directly correlated with employee satisfaction. - he labelled it theory X and Y

A

Douglas McGregor (1960)

43
Q

Theory that says managerial attitudes about employees can be directly correlated with employee satisfaction.

A

Employee satisfaction

44
Q

Humanistic nature that focuses on motivating a person through collective decision making, long term employment, slow but more predictable promotion, indirect supervision and holistic concern for employees

A

Theory Z by William G. Ouchi

45
Q

Corrected the shortcoming of bureautic system failure

A

Hawthorne Effects

46
Q

Began an attempt ti look at the relationship between light illuminations in the factory and productivity

A

Elton Mayo

47
Q

Attempted to correct what was perceived as the major shortcoming of the bureaucratic system - failure to include human elements

A

Human relations era/ Hawthorne Effects

48
Q

The 1st theorist to suggest basic principles of what today would be called participative decision making or participative management

A

Mary Parker Follet

49
Q

He Supported mcgregor and mayo by saying that managerial domination causes workers to become discouraged and passive.

A

Chris Argyris

50
Q

Stresses the needs for flexibility within the organization and employee participation in decision making

A

Argyris
Flexibility and employee participation

51
Q

If self- esteem and independence needs are not met, employees will become discouraged and troublesome or may leave the organization

A

Flexibility and employee participation by chris argyris

52
Q

Focuses on trying to understand the factors that affect behavior at work

A

Behavioral school

53
Q

Focuses on satisfying workers needs

A

Human relations

54
Q

Focuses on issues of communication, leadership, motivation, and group behavior

A

Human relations

55
Q

When management paid special attention ti workers, productivity was likely to increase regardless of the environmental working conditions

A

Recognition of Workers

56
Q

Theory of motivation based upon a consideration of human needs

A

Need theory

57
Q

Practicing psychologist, developed the need thoery

A

Abraham maslow

58
Q

5 specific areas of need thoery

A

Physiological needs
Safety needs
Belonging and love needs
Esteem needs
Self- actualization needs

Leadership & Management (12 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions