Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Leadership & Management > Chapter 7 > Flashcards

Chapter 7 Flashcards

1
Q

Type of conflict resolution that represses rather than settles conflict, it creates a win-lose situation in w/c the loser is left angry and antagonistic

A

Dominance and suppression or win-lose strategy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Conflict resolution that is autocratic, coercive that often leads to an indirect and destructive expression of conflict

A

Restriction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Conflict resolution that is more diplomatic way of suppressing conflict wherein it persuades the opponent to give in to the other side

A

Smoothing behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Conflict resolution that creates a situation in which there is no differences

A

Avoidance behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Conflict resolution that resolves conflict by majority vote

A

Majority rule

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Conflict resolution where each side agrees upon solutions that meet everyone’s needs

A

Compromised or consensus strategy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Conflict resolution that is a constructive process in which the parties involved recognize that conflicts exists and openly try to solve the problem

A

Integrity problem solving

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Conflict resolution that focuses on goals and attempts to meet the needs of both parties

A

Win win strategy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Conflict resol. That has an immediate end to the conflict but leaves the cause of the conflict unresolved

A

Forcing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Conflict resol. That one party is removed to resolve an issue

A

Withdrawing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Conflict resol that ignores disagreement so that harmony is maintained

A

Smoothing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Conflict resol where in there is suppression of conflict through authority-obedience approach. The supervisor exerts power at the expense of the subordinate

A

Competition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Conflict resol. Where there is self sacrifice

A

Accomodation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Conflict resol by seeing mutual attention to the problem & utilized talents of all parties. Focuses on problem solving to fund mutual satisfying solutions. Useful in situation where goals are too important

A

Collaboration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Conflict resol where a technique where conflicting parties give and take on various issues

A

Negotiation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Conflict resol that is regarded as the most effective means of resolvung conflict in which it is brought out in the open and attempts are made to resolve it through knowledge in reason

A

Confrontation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Conflict resol wherein one is which neither side wins; the settlement reached to both aides

A

Lose lose strategy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

The members of the team work together toward achieving goals faster and more productively

A

Team building

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

A group of pips brought together for the purpose of sharing and applying ther indiv skills

A

Team

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

A role where in it documents the groups actions and achievements

A

Recorder

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Supports the group activity by arranging the environment and providing necessary tools

A

Procedural technician

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Motivates group to accomplish, qualitatively and quantitatively the group’s goals

A

Energiver

23
Q

Appraises the quantity and quality of the groups’s accomplishments against set standards

A

Evaluator critic

24
Q

Summarizes the groups discussion and actions

A

Orienter

25
Q

Links ideas or suggestions offered by others

A

Coordinator

26
Q

Predicts outcomes and provides illustrations or expands suggestions, clarifying how they could work

A

Elaborator

27
Q

Conveys to group members what their pertinent values should be

A

Opinion giver

28
Q

Explores viewpoints that clarify or reflects the values of other members suggestions

A

Opinion seeker

29
Q

Expands information given by sharing experience and making inferences

A

Information giver

30
Q

Pursues descriptive bases for the group’s work

A

Information seeker

31
Q

One who redefines problems and offers solutions, clarifies objectives suggest agenda items and maintains time limits

A

Initiator contributor

32
Q

Types of conflict

A

Competitive
Disruptive
Interpersobal
Intrapersonal
Intra group

33
Q

Type of conflict that occurs when 2 or more groups attempt the same goal and only one group can attain them

A

Competitive

34
Q

Type of conflict that takes place in an environment filled with fear, anger and stress

A

Disruptive

35
Q

Type of conflict that takes place bet 2 or more indiv

A

Interpersonal

36
Q

Type of conflict that occurs within one person

A

Intrapersonal

37
Q

Type of conflict where in there is feeling of unfairness from among the staff

A

Intra group

38
Q

3 strategies for managing chnage

A

Empirical-rational
Normative re-educative
Power-coercive

39
Q

Strategies for change that are based on the assumption that people are rational and behave according to rational self interest

A

Empirical rational

40
Q

Strategies based on assumption that people are consistent to their commitment to socio-cultural norma and values

A

Normative re-educative

41
Q

Strategies that involves the compliance of the less powerful with leadership, plans and direction of the more powerful

A

Power- coercive

42
Q

Diif types of evalution

A

Outcome or product evaluation
Process evalution
Structure evaluation

43
Q

Evaluation which takes note of the response of pts after nursing care is done

A

Outcome or product eval.

44
Q

Nursing action are examined to determine if client goals have been met

A

Process eval

45
Q

To obtain feedback from the system such as financial and material resources, nursing personnel and policies and proceducres

A

Structure eval

46
Q

Top level management consist of

A

Director and adminitrator

47
Q

Middle level management

A

Nurse supervisors and coordinators

48
Q

1st line manager

A

Head nurses, unit managers and senior staff nurses

49
Q

Operating levels

A

Staff nurses, student nurses and nursing attendants

50
Q

Communication throughout different hierarchical levels ( pts, families, relatives, community)

A

Diagonal communication/outward flow

51
Q

Communication that proceeds from the subordinates to the superiors

A

Upward communication

52
Q

Comm proceeds from the team to the pts family, community workers, peers and departments ( endorsement, meeting, referrals)

A

Horizontal comm

53
Q

Communication from an authority or manager to his subordinate

A

Downward

54
Q

A planned experience to help employees perform effectively and enrich their competence in practice

A

Staff development

Leadership & Management (12 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions