CHAPTER 3

Question 1

Management structure

Answer 1

Used to describe the ways in which the management, employees and resources or an organisation are formally arranged to achieve

Question 2

Management hierarchy

Answer 2

The arrangement that provides increasing authority at higher levels of the hierarchy

Question 3

Chain of command

Answer 3

A system that determines responsibility, supervision and accountability or members of the organisation

Question 4

Unity of command

Answer 4

The principle that states that each employee within an organisation should only report to one supervisor

Question 5

Span of control

Answer 5

Refers to the number of people for whom a manager is directly responsible

Question 6

Functional structure

Answer 6

Involves grouping employees together according to the tasks or jobs they will perform

Question 7

Divisional structure

Answer 7

Involves grouping employees together according to divisions that may be geographical, customer, product or process focused

Question 8

Matrix Structure

Answer 8

Involves bringing together specialists from different parts of the organisation to solve specific problems or to undertake specific projects in teams

Question 9

Corporate culture

Answer 9

Refers to the values, ideas, expectations and beliefs shared by members of the organisation

Question 10

Planning

Answer 10

Is the process of setting objectives and deciding on methods to achieve them

Question 11

Strategic planning

Answer 11

Is long term planning, usually over 2 to 5 years

Question 12

Tactical Planning

Answer 12

Is medium term planning, usually over 1 to 2 years, which assists in implementing the strategic plan

Question 13

Operational Planning

Answer 13

Is short term planning, usually over a day to day or weekly basis. Provides specific details about the way in which the organisation will operate in the short term

Question 14

SWOT Analysis

Answer 14

Involves the identification and analysis of the internal strengths and weaknesses of the organisation and external opportunities and threats

Question 15

Organising

Answer 15

The process of arranging resources and tasks to achieve objectives

Question 16

Leading

Answer 16

The process of influencing or motivating people to work towards the achievement of the organisation’s objectives

Question 17

Controlling

Answer 17

The process of evaluating performance and taking corrective action to ensure the the set objectives are being achieved

Question 18

Policy

Answer 18

A set of broad guidelines to be followed by all employees when dealing with important areas of decision making

Question 19

Procedure

Answer 19

A series of actions enabling a policy to be put into practice