CHAPTER 7

Question 1

Change

Answer 1

Is any alteration in the internal or external environments

Question 2

Organisational Change

Answer 2

Is the adoption of a new idea or behaviour by an organisation

Question 3

Proactive

Answer 3

To be proactive is to initiate change rather than simply to react to events

Question 4

Reactive

Answer 4

To be reactive is to wait for a change to occur and then respond to it

Question 5

Recession

Answer 5

A contraction in the level of economic activity resulting in reduced spending, rising unemployment and slow rate of economic growth

Question 6

Emissions Trading Scheme

Answer 6

Regulates the buying and selling of permits to emit greenhouse gases

Question 7

Force Field Analysis

Answer 7

Outlines the process of determining which forces drive and which resist a proposed change

Question 8

Driving Forces

Answer 8

Are those forces that support the change

Question 9

Restraining Forces

Answer 9

Are those forces that work against the change

Question 10

Organisational Inertia

Answer 10

Refers to an unenthusiastic response from management to a proposed change

Question 11

Change Management Process

Answer 11

The sequence of steps that a manager could follow for the successful implementation and adoption of change

Question 12

Facilitator

Answer 12

Someone who helps people achieve an objective by providing unobtrusive assistance

Question 13

Change Agent

Answer 13

A person or group of people who act as catalysts, assuming responsibility for managing the change process

Question 14

Manipulation

Answer 14

Is the skilful or devious exertion of influence over someone to get them to do what you want

Question 15

Cooptation

Answer 15

Involves the selection of an influential person among the potential resistors to be involved in the development and implementation of the change process

Question 16

Corporate Social Responsibility

Answer 16

Involves managing organisational processes in order to produce an overall positive impact on the community

Question 17

Triple Bottom Line

Answer 17

Refers to the social, economic and environmental performance of an organisation

Question 18

Ecological Sustainability

Answer 18

Occurs when economic growth meets the needs of the present population without endangering the ability of future generations to meet their needs

Question 19

Sustainability Report

Answer 19

Is a comprehensive report of what a business has done, and is doing, with regard to social issues that affect it

Question 20

Business Ethics

Answer 20

Refers to the application of moral standards to organisational behaviour

Question 21

Corporate code of conduct

Answer 21

Is a set of ethical standards for managers and employees to abide by

Question 22

Global Economy

Answer 22

Is the world economy and refers to the economic activity going on in the world

Question 23

Merger

Answer 23

Is a combination of two companies to form a new company

Question 24

Acquisition

Answer 24

Is the purchase of one company by another with no new company being formed

Question 25

Privitisation

Answer 25

Is the process of transferring the ownership of a government business to the private sector

Question 26

Leadership

Answer 26

The process of positively influencing and encouraging individuals to set and achieve objectives

Question 27

Incremental Change

Answer 27

Results in minor changes, usually involving only a few employees

Question 28

Structural Change

Answer 28

Refers to the changes in the organisation's structure

Question 29

Outsourcing

Answer 29

Is the contracting of some organisational operations to outside suppliers

Question 30

Teamwork

Answer 30

Involves people who interact regularly and coordinate their work towards a common goal

Question 31

Flexible Manufacturing

Answer 31

Is production by computer controlled machines that can adapt to various versions of the same operation