CHAPTER 4

Question 1

Human Resource Manager

Answer 1

Coordinates all the activities involved in acquiring, developing, maintaining and terminating employees from an organisation’s human resources

Question 2

Human Resource Management

Answer 2

The effective management of the formal relationship between the employer and employees

Question 3

Employer of Choice

Answer 3

Attracts, motivates and holds on to highly talented workers

Question 4

Industrial democracy/empowerment

Answer 4

Is the move towards increasing the influence of employees in decisions affecting their organisation and their jobs

Question 5

Diversity

Answer 5

Refers to the differences between employees in an organisation, encompassing characteristics such as race, gender, ethnic group, age, disability, sexual orientation, the terms of employment, personality and education

Question 6

Flexible working conditions

Answer 6

Are conditions that allow employees to balance work and family responsibilities more effectively

Question 7

Work-life balance

Answer 7

Is about achieving the right amount of time for work and for personal or family life

Question 8

Occupational health and safety

Answer 8

Refers to the responsibility the employer has to ensure the workplace is safe for employees and that steps are taken to minimise harm

Question 9

Job Security

Answer 9

Is the belief that the employee will not lose their job

Question 10

Motivation

Answer 10

Refers to the individual, internal process that directs, energises and sustains a person’s behaviour

Question 11

Need

Answer 11

Is a personal requirement

Question 12

Hierarchy of needs

Answer 12

Is Maslow’s sequence of human needs in the order of their importance

Question 13

Motivation-hygiene theory

Answer 13

Is the idea that satisfaction and dissatisfaction are caused by separate sets of factors