Chapter 3-4

Question 1

Is group think good or bad

Answer 1

Bad

Question 2

Stages of development in team communication

Answer 2

Forming
Storming
Norming

Question 3

Divergence definition

Answer 3

Divergence = working independently can increase the number of ideas and solutions generated.

Question 4

Convergence definition

Answer 4

Convergence = evaluating the proposed ideas and solutions and narrowing them to a small set of feasible solutions to address the problem.

Question 5

What is a direct approach business’s message? (Deductive)

Answer 5

Start with primary messages
Lay out supporting reasons
Conclude with call to action

Question 6

What is an indirect business message? (Inductive)

Answer 6

Provide supporting reasons
Follow up with primary message

Question 7

What are the key elements of a good writing style

Answer 7

Completeness
Conciseness
Natural style
Providing all necessary information
Accuracy
Specificity
Length (short)
Reduced redundancy
K.I.S.S