Chapters 5,6,7

Question 1

Pros and cons of emails

Answer 1

Pros:
good for routine messages

Low cost, low coordination

High control

Cons:
Lack verbal and physical cues
Not good for sensitive information
Not good for discussions

Question 2

Pros and cons of social media

Answer 2

Pros:
Good team collaboration
Good for recruitment
Good for idea sharing
Good for marketing
Less need for business travel
More innovation

Cons:
Lacks adoption and penetration
Lack of permanence
Distracting
Lack of control

Question 3

Action forums: strategies to use and avoid

Answer 3

Use:
Read peers comments
Meet in real time if sensitive subject
Participate often
Build on others ideas

Avoid:
Leading posts
Strong rigid language
Comaplaining
Off topic points