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Flashcards in Chapter 3 Deck (26)
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1

What are attitudes?

are evaluative statements – either
favorable or unfavorable – about objects, people,
or events.

2

What is cognitive dissonance?

is any incompatibility an
individual might perceive between two or more
attitudes or between behavior and attitudes.

3

What is job satisfaction?

A positive feeling about the job resulting from an
evaluation of its characteristics.

4

What is job involvement?

Degree of psychological identification with the job
where perceived performance is important to
self-worth.

5

What is psychological empowerment?

Belief in the degree of influence over one’s job,
competence, job meaningfulness, and
autonomy.

6

What is organizational commitment ?

Identifying with a particular organization and its
goals and wishing to maintain membership in the
organization.


Theoretical models propose that employees who
are committed will be less likely to engage in work
withdrawal even if they are dissatisfied, because
they have a sense of organizational loyalty.

7

What is Perceived Organizational Support (POS)?

Degree to which employees believe the
organization values their contribution and cares
about their well-being.


Higher when rewards are fair, employees are
involved in decision making, and supervisors are
seen as supportive.


High POS is related to higher OCBs and
performance.

8

Define employee engagement

The degree of involvement with, satisfaction with,
and enthusiasm for the job.


Engaged employees are passionate about their
work and company.

9

What is the main cause of job satisfaction?

Research shows that job satisfaction is correlated
with life satisfaction.


Pay influences job satisfaction only to a point.


Personality also plays a role in job satisfaction.


People who have positive core self-evaluations,
who believe in their inner worth and basic
competence, are more satisfied with their jobs
than those with negative core self-evaluations.

10

What is the myth of rationality?

Managers worked to make emotion-free
environments.

11

What are the six essential universal emotions?

Anger


Fear


Sadness


Happiness


Disgust


Surprise

12

Do emotions make us ethical?

Research on moral emotions questions the previous
belief that emotional decision making is based on
higher-level cognitive processes.


Our beliefs are shaped by our groups, resulting in an
unconscious feeling that our shared emotions are
“right.”

13

What are the sources of emotions and moods?

personality
time of day
day of the week
weather
stress
social activities
sleep
exercise
age
sex

14

What is emotional disorder?

an employee’s expression of
organizationally desired emotions during
interpersonal transactions at work.

15

what is emotional dissonance?

occurs when employees
have to project one emotion while simultaneously
feeling another.


Can be very damaging and lead to burnout.

16

What are the different types of emotion?

Felt
Displayed
Surface acting
Deep acting

17

What is felt emotion?

the individual’s actual emotions.

18

What is displayed emotion?

required or appropriate emotions.

19

What is surface acting?

hiding one’s inner feelings and
foregoing emotional expressions in response to
display rules.

20

What is deep acting?

trying to modify one’s true inner
feelings based on display rules.

21

Describe Affective Events
Theory and Identify Its
Applications

An emotional episode is actually a series of
emotional experiences triggered by a single event.


Current and past emotions affect job satisfaction.


Emotional fluctuations over time create variations in
job performance.


Emotion-driven behaviors are typically brief and
variable.


Both negative and positive emotions can distract
workers and reduce job performance.

22

What is an application of effective events theory?

Emotions provide valuable insights into how
workplace hassles and uplifting events influence
employee performance and satisfaction.


Emotions, and the events that cause them,
should not be ignored at work because they
accumulate.

23

In simple words describe effective events theory?

Basically it is a theory that connects the events that happen to you and your emotional state

24

Define emotional intelligence?

is a person’s ability to


Perceive emotions in the self and others.


Understand the meaning of these emotions.


Regulate one’s emotions accordingly in a
cascading model.

25

What is emotional regulation?

involves identifying and
modifying the emotions you feel.

26

What is Emotional contagion?

= “catching” emotions