Flashcards in Chapter 1 Deck (22)
What is the Importance of
Interpersonal Skills in the
Understanding OB helps determine manager
Leadership and communication skills are critical as a
person progresses in his or her career
Better interpersonal skills result in lower turnover of
quality employees and higher quality applications for
‘Good places to work’ have better financial
What is a manager and his role?
Someone who gets things done through
other people in organizations.
What is an organization?
A consciously coordinated social
unit composed of two or more people that
functions on a relatively continuous basis to
achieve a common goal or set of goals.
What are skills that a manager needs?
what are technical skills?
the ability to apply specialized
knowledge or expertise. All jobs require some
specialized expertise, and many people develop
their technical skills on the job.
What are human skills?
the ability to work with,
understand, and motivate other people, both
individually and in groups.
What are conceptual skills?
the mental ability to analyze
and diagnose complex situations.
Luthans and his associates found that all
managers engage in four managerial activities, What are they?
Human resource management
Define Organizational Behaviour
(OB) is a field of study that
investigates the impact that individuals, groups, and
structure have on behavior within organizations for
the purpose of applying such knowledge toward
improving an organization’s effectiveness.
What is systematic study of behaviour?
Behavior generally is predictable if we know how
the person perceived the situation and what is
important to him or her.
What is Evidence-Based Management (EBM)
Complements systematic study.
Argues for managers to make decisions based on
What is intuition?
Systematic study and EBM add to intuition, or those
“gut feelings” about “why I do what I do” and “what
makes others tick.”
If we make all decisions with intuition or gut instinct,
we’re likely working with incomplete information.
Organizational behavior is an applied
behavioral science that is built upon
contributions from a number of behavioral
disciplines: WHAT ARE THEY?
What is psychology?
Psychology seeks to measure, explain, and
sometimes change the behavior of humans and
What is social psychology?
Social psychology blends the concepts of
psychology and sociology.
What is sociology?
studies people in relation to their
social environment or culture.
What is anthropology?
is the study of societies to learn
about human beings and their activities.
What is are Contingency variables?
situational factors are
variables that moderate the relationship
between the independent and dependent
What are challenges and opportunities of OB?
Responding to economic pressure
responding to globalization
managing work force diversity
improving customer service
improving people skills
enhanced employee well being at work
creating positive work environment
What is work force diversity?
becoming more heterogeneous in terms of
gender, age, race, ethnicity, sexual
orientation, and inclusion of other diverse
Three Levels of Analysis in
This Book’s OB Model
PROCESSES - actions, verbs
OUTCOMES - what you want explained or predicted
INPUTS - Variables and nouns