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1

What is the Importance of
Interpersonal Skills in the
Workplace

Understanding OB helps determine manager
effectiveness


Leadership and communication skills are critical as a
person progresses in his or her career


Better interpersonal skills result in lower turnover of
quality employees and higher quality applications for
recruitment


‘Good places to work’ have better financial
performance

2

What is a manager and his role?

Someone who gets things done through
other people in organizations.

3

What is an organization?

A consciously coordinated social
unit composed of two or more people that
functions on a relatively continuous basis to
achieve a common goal or set of goals.

4

What are skills that a manager needs?

Technical skills
human skills
conceptual skills

5

what are technical skills?

the ability to apply specialized
knowledge or expertise. All jobs require some
specialized expertise, and many people develop
their technical skills on the job.

6

What are human skills?

the ability to work with,
understand, and motivate other people, both
individually and in groups.

7

What are conceptual skills?

the mental ability to analyze
and diagnose complex situations.

8

Luthans and his associates found that all
managers engage in four managerial activities, What are they?

Traditional management


Communication


Human resource management


Networking

9

Define Organizational Behaviour

(OB) is a field of study that
investigates the impact that individuals, groups, and
structure have on behavior within organizations for
the purpose of applying such knowledge toward
improving an organization’s effectiveness.

10

What is systematic study of behaviour?

Behavior generally is predictable if we know how
the person perceived the situation and what is
important to him or her.

11

What is Evidence-Based Management (EBM)

Complements systematic study.


Argues for managers to make decisions based on
evidence.

12

What is intuition?

Systematic study and EBM add to intuition, or those
“gut feelings” about “why I do what I do” and “what
makes others tick.”


If we make all decisions with intuition or gut instinct,
we’re likely working with incomplete information.

13

Organizational behavior is an applied
behavioral science that is built upon
contributions from a number of behavioral
disciplines: WHAT ARE THEY?

Psychology


Social psychology


Sociology


Anthropology

14

What is psychology?

Psychology seeks to measure, explain, and
sometimes change the behavior of humans and
other animals.

15

What is social psychology?

Social psychology blends the concepts of
psychology and sociology.

16

What is sociology?

studies people in relation to their
social environment or culture.

17

What is anthropology?

is the study of societies to learn
about human beings and their activities.

18

What is are Contingency variables?

situational factors are
variables that moderate the relationship
between the independent and dependent
variables.

19

What are challenges and opportunities of OB?

Responding to economic pressure
responding to globalization
managing work force diversity
improving customer service
improving people skills
enhanced employee well being at work
creating positive work environment

20

What is work force diversity?

organizations are
becoming more heterogeneous in terms of
gender, age, race, ethnicity, sexual
orientation, and inclusion of other diverse
groups.

21

Three Levels of Analysis in

This Book’s OB Model

PROCESSES - actions, verbs
OUTCOMES - what you want explained or predicted

INPUTS - Variables and nouns

22

What are outcome variables?

attitudes
stress
task performance
citizen behaviour
withdrawal behaviour
group cohesion
group functioning
productivity
survival