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Flashcards in Chapter 2 Deck (12)
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1

What is Discrimnation ?

is to note a difference between
things.


Unfair discrimination assumes stereotypes about
groups.

2

What are biological characteristics?

are personal
characteristics that are objective and easily
obtained from personnel records.

3

Biographical Characteristics
and How They Are Relevant to
OB:

SEX

There are no consistent male-female differences
in problem solving ability, analytical skills,
competitive drive, motivation, sociability, or
learning drive.


But women earn less than men for the same
positions and have fewer professional
opportunities.

4

Biographical Characteristics
and How They Are Relevant to
OB:

RACE AND Ethnicity

Employees tend to favor colleagues of their own
race in performance evaluations, promotion
decisions, and pay raises.


African Americans and Hispanics perceive higher
levels of discrimination in the workplace.


African Americans generally fare worse than
Whites in employment decisions.

5

Biographical Characteristics
and How They Are Relevant to
OB:

DISABILITY

The U.S. Equal Employment Opportunity
Commission classifies a person as disabled who
has any physical or mental impairment that
substantially limits one or more major life
activities.


Workers with disabilities receive higher
performance evaluations, but may have lower
performance expectations.

6

Biographical Characteristics
and How They Are Relevant to
OB:

AGE

The U.S. workforce is aging.


Does job performance decline with increasing
age?


Studies show that turnover and absenteeism rates
are lower among older workers, and age is not
associated with lower productivity.

7

Define ability retaining to OB and the two times of ability

is an individual’s current capacity to perform
various tasks in a job.


Two types


Intellectual abilities


Physical abilities

8

What is intellectual ability ?

is an individual’s current capacity to perform
various tasks in a job.


Two types


Intellectual abilities


Physical abilities

9

What is general mental ability ?

is an overall factor of
intelligence as suggested by the positive
correlations among specific intellectual ability
dimensions.

10

What are physical abilities?

The capacity to do tasks demanding stamina,
dexterity, strength, and similar characteristics.


Nine basic abilities related to strength,
flexibility, and other factors are needed to
perform physical tasks.

11

Define diverse management

is the process and programs
by which managers make everyone more aware of
and sensitive to the needs and differences of others.


Diversity is more successful when it is everyone’s
business, not just for certain groups of
employees.

12

Describe How Organizations

Manage Diversity Effectively

Attracting, selecting, developing, and retaining
diverse employees


Target recruiting messages to specific
demographic groups.


Ensure that hiring is bias free.


Create a positive diversity climate.