Chapter 3 Flashcards Preview

IT > Chapter 3 > Flashcards

Flashcards in Chapter 3 Deck (9)
Loading flashcards...
1

Information System

is any combination of information technology and people's activities that support operations, management and decision making

2

Management Information System

used to analyse and facilitate strategic and operational activities

3

Anthonys Pyramid

Strategic Activities
Tactical Activities
Operational Activities

4

Strategic

time frame: long-term
focus: external, industry, cross-company
decision types: one timer; unstructured

ex. goals

5

Managerial

time frame: mid-term
focus: internal, cross-functional
decision types: done for a particular purpose (ad hoc)

ex. resource planning/ planning and control

6

Operational

time frame: short
focus: internal, functional
decision types: structured, recurring, repetitive

day-to-day tasks
ex. routing management

7

Operations Support System

produce information -> further processing required

8

Management Support System

produce information from operational data -> gives and receives feedback

Goal: provide information and support for decision making

9

Specialised Support System

support operations and management systems