Chapter 4 Flashcards Preview

IT > Chapter 4 > Flashcards

Flashcards in Chapter 4 Deck (17)
Loading flashcards...
1

Transaction Processing

process and track

2

Enterprise Information Management

organize information

3

management and support

make decision and making processes easier
- knowledge storage

4

pyramid order (top to bottom)

Management and Support
Enterprise Information Management
Transaction Processing

5

Transaction Processing (3)

OAS, FAIS, and TPS

6

OAS

Office Automation System
1. Word processing
2. Spreadsheet processing
3. data management
4. presentation management

7

FAIS

Functional Area IS
- summarize data and prepare reports

8

TPS

Transaction Processing System (very important to company)
- monitoring, collection, storage, and processing of data

9

Enterprise Information Management Systems (3)

1. SCM
2. CRM
3. ERP

10

SCM

supply chain management systems
- supports and manages link between companies key processes and suppliers and business partners

11

CRM

customer relationship management
- manages relationship with customer and company
- leads to increased loyalty and profitability

12

ERP

Enterprise Resource Planning
- integrate information from all departments

13

Management and Support Systems (4)

1. DSS
2. Executive Systems
3. ES
4. KMS

14

DSS

Decision Support Systems
- compile information to solve problems and make decisions

15

Executive Systems

provide rapid access to timely information

16

ES

Expert System
- mimic human expert and makes decision

17

KMS

knowledge and management system
- retain and document knowledge of company