Chapter 3

Question 1

3 skills a company officer must learn

Answer 1

leadership, supervision, management

Question 2

evaluation method that incorporates feedback from multiple sources

Answer 2

360º Feedback Evaluation

Question 3

includes the processes of directing, overseeing, and controlling the activities of other individuals

Answer 3

supervision

Question 4

administration and control of projects, programs, situations, or organizations

Answer 4

management

Question 5

anyone who is responsible for the activities of one or more subordinate employees

Answer 5

supervisor

Question 6

pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values

Answer 6

groupthink

Question 7

SMART can be used to establish objectives

Answer 7

Specific
Measurable
Attainable
Relevant
Time-Bound

Question 8

employees are initially uncertain of their roles in the group. members begin to see themselves as part of the group. group members become enthusiastic about challenges and tasks

Answer 8

Forming

Question 9

conflict may result as members jockey for informal leadership. conflict may occur when a new officer joins an existing unit.

Answer 9

Storming

Question 10

group establishes and adheres to its own set of norms and values. members become closer and more cohesive. leader allows other team members to share leadership responsibilities

Answer 10

Norming

Question 11

supervisor works to maintain team spirit. group is a true team with leadership shared by all members

Answer 11

Performing

Question 12

________ is a process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance

Answer 12

coaching

Question 13

________ is a formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance

Answer 13

Counseling

Question 14

process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion

Answer 14

managing

Question 15

management functions

Answer 15

Planning
Organizing
Directing
Controlling

Question 16

________ determines in advance what an organization, a group, or an individual should do and how it will get done

Answer 16

planning

Question 17

Policies, procedures and rules that are used frequently to manage the day to day emergency and nonemergency unit activities

Answer 17

standing plans

Question 18

plans are usually intended to reach an objective within a short period of time

Answer 18

single-use plan

Question 19

plans that chart the course of the organization over an indefinite future that is divided into definite time components

Answer 19

strategic plans

Question 20

plans that focus on how objectives will be accomplished

Answer 20

operational/administrative

Question 21

alternative plans that can be implemented in the event of unforeseen events

Answer 21

contingency

Question 22

type of preparation than ensures your company is physically and mentally prepared to respond to an incident

Answer 22

indirect preparation

Question 23

type of preparation that includes training and drilling; ensuring the readiness of PPE, apparatus, tools, and preincident plans

Answer 23

direct preparation

Question 24

are the agreed-upon philosophical principles that define what is correct and proper behavior for the members of society

Answer 24

Ethics

Question 25

1. Is it legal 2. Is it fair to all concerned 3. How will it make me feel about myself

Answer 25

Ethics: three step check

Question 26

1. Describe the current performance 2. Describe the desired performance 3. Gain a commitment for change 4. Follow up the commitment

Answer 26

4 step method of counseling

Question 27

Is used to better prepare individuals for their roles and responsibilities within the organizations under the direction of a positive role model

Answer 27

Mentoring

Question 28

A statistical tool used in project management that is designed to analyze and represent the task involved in completing a given project

Answer 28

Program Evaluation and Review Technique Chart | PERT

Question 29

This leadership style provides clear directions of what, how, and when tasks will be performed. followers provide little or no input in decisions

Answer 29

Autocratic

Question 30

_______ leaders solicit input from their followers before making decisions. Sometimes called participative leadership

Answer 30

Democratic

Question 31

_______Leaders do not make decisions or avoid making them

Answer 31

Laissez-faire

Question 32

Leadership style in which organizational change is accomplished by followers' commitment to the leader's vision and inspiration

Answer 32

Transformational

Question 33

Leadership style enforces compliance through rewards and punishments. sometimes called managerial leadership

Answer 33

Transactional