Chapter 3 - Active Listening Flashcards Preview

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Flashcards in Chapter 3 - Active Listening Deck (10):
1

Four Stage Process of Active Listening

1) Sensing
2) Attending
3) Understanding
4) Responding

2

Sensing

1) involves hearing and seeing
2) easy part of active listening

3

Attending

1) focusing our attention on the message
2) keying - listener pays attention to the parts of the message that the speaker deems as important
- selective listening is a failure of keying
- key into symbols (reps of thoughts, ideas, feelings) and signs (non verbal cues of thoughts, ideas, attitutdes)
-- signs and symbols carry three dimensional meaning
Content (literal meaning of message, translation of symbol)
Affect (Speakers feeling anpit/during transmission of message)
Relational ( how speaker relates to audience, can ificate status, affinity, and engagment)

4

Understanding

1) internal process of decodign and attributing meaning to the message
2) Challenge: succesfully interpret the speaker's intended message
- obstacles = schema/schemata (mental shortcuts to org new info) that we use to translate message un our own field of exp)

5

Responding

1) reacting to message
2) can be internal, masked for various reasons
3) can be faked (pseudo-listening) manipulating feedback stage of transactional model of communication
4) Redirected sender response - sending a message that reflects an understanding of the original speaker's message (sometimes not appropriate in public speaking)
5) inner responses, feedback, redirected sender responses

6

Discriminative Listening

1) listening in which the objective is to distinguish sound and visual stimuli
3) speaker needs to speak clearly and loudly enough for audience to engage in discriminative listening

7

Speaking to Facilitate Seeing

1) Most important verbal cues come from face and hands
2) speaker should not hide from listeners

8

Speaking to Facilitate Attending

Focus
1) audiences pay attention to stimuli that are
a) unusual or unexpected
b) salient or related to one's own concerns
c) learned in the past as imp
d) repeated
2) speaker can use attention getter, use conversational tone, use well places pauses, maintain eye contact
3) avoid disturbances/distractions

9

Speaking to Facilitate Understanding

Decoding
1) be aware of words' connotations and usage (ex. awesome)
2) make sure verbal and non-verbal communication are consistent (speak conversationally)
Meaning
1) be careful with triggers (generate emotional impulses, reactions, actions) like insulting audience or using always
2) relate to audience - be aware of differnces and search fro commonalities
3) be confident in message (most imp)

10

Speaking to Facilitate Responding

Inner responses
1) be aware of responses in preparation and delivery (pay attention to ehat we are syaing not what we are saying next)
Feedbakc
1) Eye contact and scanning, tune into body cues
2) show feedback is perceived tomaintain audience attention, develop ethos
Redirected Sender Response
1) requesting a response is risky, can shift message or strengthen it
2) rhetorical question - not seeking rverbal response, anser uestion yourslef
3) polling response - needs to be specific, used to find out knowledge of the audience
4) open-ended response - used to facilitate discussion (rare in public speaking)