Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

GMGT 2070 > Chapter 3: Values, Diversity and Attitudes in Workplace > Flashcards

Chapter 3: Values, Diversity and Attitudes in Workplace Flashcards

1
Q

Values is important input for (2)

A

attitudes and behaviors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
1
Q

Values

A

Concepts or beliefs that guide how we make decisions and evaluate behaviours of our own and others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Assessing Values (2)

A

Capture entire value system
focus on one area

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Rokeach Value Survey (RVS) and 2 categories

A

Interested in entire value system. Categories them into Terminal or Instrumental Values

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Rokeach Value Survey (RVS): Terminal and Examples

A

goals that individuals would like to achieve during their lifetime

Ex: Comfortable life, Exciting Life, Accomplishment, Equality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Rokeach Value Survey (RVS): Instrumental and Examples

A

ideal behaviors or means of achieving terminal values

Ex: Ambitious, Broad-Minded, Capable, Courageous

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Is there a moral aspect to people’s value system?

A

Values and morality are intertwined in value system

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are Hodgson’s General Moral Principles:

A

Moral principles individuals should follow when making decisions about behaviour

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Hodgson’s General Moral Principles (7)

A

Dignity, Autonomy, Honesty, Loyalty, Fairness, Humaneness, Common Good

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Cultural Values and what is a famous framework

A

values unique for each culture. Hofstede’s framework

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

hofstede framework: Power Distance

A

Degree to which people accept that power in institutions and organizations is distributed unequally. Etc Military Hierarchy vs unionized workforce

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

hofstede framework: Individualism

A

(I) independence, self-reliance, individual rights

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

hofstede framework: Collectivism

A

(We) tight social framework, look out for each other, group loyalty, interests of the group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

hofstede framework: Masculinity vs Femininity

A

Degree to which culture favours traditional masculine roles i.e power, achievement, control as opposed to viewing men and women as equals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

hofstede framework: Uncertainty Avoidance

A

degree to which people prefer structured over unstructured situations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Long Term Orientation

A

persistence, sustainable, tradition, growth

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Short Term Orientation

A

here and now, present

17
Q

Indulgence:

A

Encourage free gratification of basic & natural needs

18
Q

Restraint:

A

Favour need for control of gratification of needs

19
Q

Cultural Intelligence

A

Ability to understand someone’s unfamiliar and ambiguous gestures in the same way as would people from their culture

20
Q

Diversity

A
  • Biographical Characteristics etc age, gender, religion, sex, race, disability and tenure, ability/experience
21
Q

How to create effective diversity programs and what it accomplishes(3)

A
  • Legal framework for equal employment opportunity and encourage fair treatment of all people
  • Diverse workplace will be better able to serve a diverse market of clients
  • Personal Development practices bring out skills and abilities of workers
22
Q

Attitudes

A

Positive or Negative/behaviour feelings concerning objects, people or events

23
Q

3 Components of Attitude

A

Cognitive, Behavioural, Affective

24
Q

Cognitive and Example

A

How people think about and interpret their attitude towards an object

Ex: Pay is too low reflects cognitive component of their attitude

25
Q

Affective and Example

A

how person expresses feelings/emotions toward an attitude object

Ex: Angry over how little they are paid reflects affective component of their attitude

26
Q

Behavioural and Example

A

how person behaves when exposed to an attitude object

Ex: Look for better paying job reflects behavioural component of their attitude

27
Q

Attitudes in Workplace (4)

A

Job Satisfaction, Organizational Commitment, Job Involvement, Employee Engagement

28
Q

Job Satisfaction:
is it most important workplace attitude?

A

individuals positive feeling about a job resulting from evaluation of its job characteristics.
Most important workplace attitude

29
Q

Job Satisfaction associations (4-6)

A
  • employee physical well-being and organizational performance
  • work itself
  • Pay Advancements
  • Co-Workers
  • Money
  • Workplaces that provide interdependence, feedback, social support, and opportunities
30
Q

Organizational Citizenship Behavior (OCB):

A

Discretionary behavior that is not part of an employee’s job requirements & not usually rewarded, but promotes effective functioning of organization

31
Q

Employer Satisfaction and Loyalty: satisfied employees are more likely to be…..

A

friendly, upbeat, responsive and less likely to quit

32
Q

Job Dissatisfaction and Job Performance
EVLN and Description

A

Exit: leave company
Voice: Attempt to improve conditions
Loyalty: Passively but optimistically wait for conditions to improve
Neglect: Allow conditions to worsen

33
Q

Organizational Commitment:

A

employee identifies with a particular company & its goals, wishes to maintain position in the organization

34
Q

Organizational Commitment: Affective

A

Individual’s emotional attachment to an organization & belief in values

35
Q

Organizational Commitment: Normative

A

Obligation an individual feels to stay with an organization for moral or ethical reasons

36
Q

Organizational Commitment: Continuance

A

Individual’s perceived economic value of remaining with an organization

37
Q

Benefits of Organizational Commitment: Firms that have employees with a higher level of commitment tend to see positive results (4)

A

Higher customer/employee satisfaction
More productive employees
Higher profits
Lower levels of turnover and accidents

38
Q

Job Involvement/Employee Engagement:

A

Measures the degree to which people identify psychologically with their job and consider perceived performance level important to self-worth.

39
Q

Job Involvement/Employee Engagement increases job performance through psychological empowerment, what is job psychological empowerment

A

How employee influence their work environment, competence, meaningfulness of their job and perceived autonomy

GMGT 2070 (9 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions