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GMGT 2070 > Chapter 7: Communication > Flashcards

Chapter 7: Communication Flashcards

1
Q

Communication

A

Transfer and understanding of a message between two or more people

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2
Q

Communication is vague definition to capture all forms of communication. What are some examples or forms of communication

A

conversation, sign language, email, pictures, movies, signs drawings

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3
Q

Process of Communication: Encoding

A

Converting message to symbolic form

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4
Q

Process of Communication:
Decoding

A

Interpreting a sender’s message

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5
Q

Process of Communication: Message

A

What is communicated

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6
Q

Process of Communication: Channels and 2 types

A

Medium through which message travels, formal and informal channels

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7
Q

Formal Channels
and examples

A

follow the authority chain within the organization and transmit messages depending on professional roles. Etc memos, documents

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8
Q

Informal Channels and examples

A

transmit personal or social messages which are spontaneous, responses for individuals etc instagram, text, commenting

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9
Q

Feedback

A

Checks how successful we have been in transferring our messages. Has an understanding been achieved

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10
Q

Sender

A

Party who establishes a message, encodes it, and chooses the channel to send it

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11
Q

Receiver

A

Party who decodes and provides feedback to the sender

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12
Q

Noise and 2 examples

A

Communication barriers that distort the clarity of the message

etc perceptual errors and information overload

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13
Q

Communicate Effectively 2 components

A

Right Channel and no Noise

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14
Q

Rich Channel (3 benefits)

A
  • handle multiple cues simultaneously
  • facilitate rapid feedback
  • very personal
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15
Q

How to choose the correct channel?

A

made based on the type of the message you need to send

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16
Q
  1. When to choose Rich Channel (2)
  2. Flaws of Rich Channel
A

Always should choose as simply better to transmit a message.
Reserved for situation that require transmitting non-routine complicated messages

Rich channels costly so impractical to use continuously

17
Q

Does Routine messages use rich channel?

A

No, they use fewer rich channels as straightforward and low level of ambiguity

18
Q

Noise

A

Communication Barriers that distort clarity of message

19
Q

Can we fully eliminate noise?

A

no impossible as product of information processing. Must reduce to minimize impact

20
Q

Filtering and when is it more common

A

Sender manipulates information so that it is seen more favourable by receiver

more common in vertical levels in organization hierarchy

21
Q

Selective Perception

A

Receivers selectively see and hear based on their needs, motivation, experience, background and other personal characteristics

22
Q

Information Overload

A

Info we have to work with exceeds our processing capacity etc emails, calls, meeting, memos.

23
Q

Effects of Information Overload (2)
How to avoid (1)

A
  • People who suffer from this tend to select, ignore, pass over, or forget
  • May lead to issues with work-life balance
  • Avoid by connecting technology less frequently
24
Q

Emotions

A

People interpret same message differently when they are angry or distraught than when they are happy

25
Q

People in 1.negative moods 2. positive: do what with message?

A
  1. scrutinize messages in greater detail
  2. tend to accept communication at face value
26
Q

Language 3 flaws

A
  • words can be ambiguous
  • people speak different languages
  • age and context of message
27
Q
  1. Silence
  2. What if silence is ignored?
A
  1. Absence of speech or noise, appears to be inaction but not necessarily inaction
  2. problems in the workplace, employees experience psychological stress
28
Q

What does Silence Convey (3)

A
  • Thinking or contemplating a response to a question
  • Anxiety about speaking
  • Agreement, dissent, frustration, or anger
29
Q

Nonverbal Communication and two important messages it conveys

A

Body movements, facial expressions, physical distance of sender and receiver

  1. individual likes or interested
  2. emotional connection between sender and receiver
30
Q

Lying and cues

A

Out right misrepresentation of information. People better at this over phone than in person

Averting gaze, pausing, shifting posture, changing story

31
Q

Formal Channels

A

Task related communication channels that follow the authority chain within the organization. (Vertical and up through hierarchy)

32
Q

Formal Channel Chain:
speed
accuracy
leader
satisfaction

A

moderate speed, high accuracy, moderate emergence of a leader, moderate member satisfaction

33
Q

Formal Channel Wheel:
speed
accuracy
leader
satisfaction

A

fast speed, high accuracy, high emergence of a leader, low member satisfaction

34
Q

Formal Channel All-Channel:
speed
accuracy
leader
satisfaction

A

fast speed, moderate accuracy, no emergence of leader, high member satisfaction

35
Q

Informal Channel:

A

Channels that transmit personal/relational/social messages which are spontaneous. Communication that flows along social and relational lines

36
Q

Informal Channels and Work (3)

A

Employees see if more believable than formal channels, serve self interest of people, no management control

37
Q

Electronic Communication, Email Problems (3-5)

A
  • Prone to misinterpretation
  • Not suitable for communicating negative messages
  • Tend to be time-consuming, especially for communicating complex messages
  • Emotions cannot be transmitted efficiently though email
  • Prone to security breaches
38
Q

Instant Messaging (IM) and Text Messaging (TM) in organizations

A

gaining popularity in organizations as they are fast, and inexpensive for managers to stay in touch with employees and peers with each other. Short and Simple messages

39
Q

Why IM and TM likely to not replace email (2)

A

Email is better for long messages and grouping participants, can be saved

Additional security concerns for IM/TM

GMGT 2070 (9 decks)

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