Chapter 32 Flashcards Preview

3015 Professional Nursing Concepts and Practice > Chapter 32 > Flashcards

Flashcards in Chapter 32 Deck (22)
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1

Define intra-personal communication

It is a person's internal discussion or self talk.

2

Define inter-personal communication

Talk between two people. Messages the receiver perceives from sender may be misinterpreted.

Most common in nursing.

3

Define Public communication

Communication to, within, or between large groups of people.

Teach or present about nursing/health care topics

4

Define Small group communication

Communication within a group of people to work towards a goal.

5

Define Referent

The incentive or motivation for the communication for two people

6

Define Sender

The person who initiates and transmits the message

7

Define Receiver

The person to whom the sender aims the message and who interprets the sender's message

8

Define Message

The verbal and nonverbal information the sender expresses and intends for the receiver

9

Define Environment

The emotional and physical climate in which the communication takes place

10

Define Feedback

The message the receiver returns to the sender to indicate receipt

11

Define Interpersonal variables

Factors such as developmental and educational levels that influence communication.

12

Define Channel

The method of transmitting and receiving a message (sight, hearing, touch, facial expression, body language)

13

What are methods of communication?

Vocabulary
Credibility
Denotative and connotative meaning
Clarity and brevity
Timing and relevance
Pacing
Intonation

14

Denotative and connotative meaning describes?

Shared meanings for words need to be understood by all communicating.

15

What is therapeutic communication?

Purposeful use of communication to build a positive rapport

16

Essential components of therapeutic communication?

Time - plan for it
Attentive/active listening
Caring attitude
Honesty
Trust
Empathy
Nonjudgmental attitude

17

The purpose for silence during communication?

Allows for meaningful reflection

18

The purpose for presenting reality during communication?

Helps client dispel delusions, faulty beliefs, etc.

19

What are four clarifying techniques?

Restating - exact words
Reflecting - pt examines feelings
Paraphrasing - restate in own words
Exploring - expand on info gathered.

20

The purpose for showing acceptance and recognition during communication?

Displays nonjudgemental attitude and nurses interest.

21

The purpose for "offering self" during communication?

A willingness to spend time with pt

22

Types of faulty communication between healthcare professionals?

Incivility - Rude dialogue/actions
Bullying
Lateral violence - abusive words/threats/harm