Chapter 4 Flashcards
is a fundamental rethinking and radical redesign of business
processes to achieve dramatic improvements in cost, quality, speed, and service.
Reengineering
BPR combines a strategy of promoting business innovation with a strategy of
making major improvements to business processes so that a company can
become a much stronger and more successful competitor in the marketplace.
BPR (business process reengineering)
Many companies have used cross-functional _______________ software to reengineer, automate, and integrate their manufacturing, distribution, finance, and human resource business processes.
enterprise resource planning (ERP)
To be an agile company, a business must use four basic strategies:
- The business must ensure that customers perceive the products or services of an agile company as solutions to their individual problems. Thus, it can price products on the basis of their value as solutions, rather than their cost to produce.
- An agile company cooperates with customers, suppliers, other companies, and even with its competitors. This cooperation allows a business to bring products to market as rapidly and cost-effectively as possible, no matter where resources are located or who owns them.
- An agile company organizes so that it thrives on change and uncertainty. It uses flexible organizational structures keyed to the requirements of different and constantly changing customer opportunities.
- An agile company leverages the impact of its people and the knowledge they possess. By nurturing an entrepreneurial spirit, an agile company provides powerful incentives for employee responsibility, adaptability, and innovation.
A _____________ is an
organization that uses information technology to link people, organizations, assets, and ideas.
virtual company (also called a virtual corporation or virtual organization)
TorF.
When markets stay, technologies proliferate [multiply], competitors multiply, and products become obsolete [out of date] almost overnight, successful companies are those that consistently create new knowledge, disseminate it widely throughout the organization, and quickly embody it in new technologies and products.
False
stay -> shift
which is the data, documents, and things written down or stored on computers
Explicit Knowledge
Can often represent some of the most important information within
an organization
is never shared with anyone who might
be in a position to record it in a more formal way because there is
often little incentive to do so or simply, “Nobody ever asked.”
Tacit Knowledge
successful _________________ creates
techniques, technologies, systems, and rewards for getting employees to
share what they know and make better use of accumulated workplace and
enterprise knowledge
can be viewed as 3 levels of techniques, technologies and systems that promote the collection, organization, access, sharing, and use of workplace and
enterprise knowledge
knowledge management
leveraging organizational “know-how”
performance support
interacting with operational databases
building expert networks
Enterprise Intelligence
capturing & distributing expert stories
real-time information management
communication and collaboration
new content creation
Information Creation, Sharing, and Management
accessing and retrieving documents stored online
Document Management
Enumeration:
three levels of knowledge management
- Enterprise Intelligence
- Information Creation, Sharing, and Management
- Document Management
Ability to Co-opt customer in the exploitation of innovation opportunities
Customer
Ability to leverage assets, knowledge, and competencies of suppliers, distributors, contract manufacturers, and logistics providers in the exploration and exploitation of innovation opportunities.
partnering
