Chapter 4

Question 1

How do W&H describe “designated, distributive, and integrative” power?

Answer 1

• designated: comes from your position, such as being manager, mother. Your power is conferred by the position you hold
• distributive- focuses on power over or against the other party
• integrative- assume all parties in a dispute have power

Question 2

How is power distributed differently in effective systems, from the way it is distributed in distressed systems?

Answer 2

• distressed: power is largest part of triangle, then rights, then interests
• effective: interests is largest part, then rights, then power

Question 3

Briefly describe the “relational theory of power”.

Answer 3

• power is a property of the social relationship rather than the quality of the individual
  (p. 116)
• power is the product of the communication relationship

Question 4

What are four (RICE) “power currencies’ according to W&H?

Answer 4

• Resource control: often comes with one’s formal position in an organization or group
• Interpersonal linkages: your position in the larger system
• Communication skills: conversational skills, listening skills, etc
• Expertise: special knowledge
  (p. 120)

Question 5

W&H describe 6 ways to constructively balance power in managing a conflict. Briefly explain 3 of these.

Answer 5

• speaking to the other in a positive tone: opening words should communicate respect, be clear, show compassion
• listen: pay close attention, ask open ended questions, and let the other person know you’ve heard what they said
• reflect feelings: reflect feelings of other person
• clarify what you just heard
• question when needed
• summarize