Chapter 6 Flashcards
What three components do H&W assume emotion includes?
- A felt, physiological experience in the body
- Thinking and interpretation based on our appraisal of what is happening
- Emotional expression involving verbal and nonverbal cues
H&W list six “functions of emotions.” What are they?
• Motivation depends on emotion
• Each discrete emotion serves different functions
• Significant personal situations trigger organized patterns of emotions
• People develop emotion-behavior patterns early in life and build on them
• Individual personalities are built upon the blocks of emotion-behavior patterns
• While emotions help people adapt to community life, they also trigger difficult behavior is response to certain triggers
DOUBLE CHECK THIS
Briefly explain the function of anger in a conflict.
• strong feeling of displeasure, associated with antagonism and rage. Angry emotion threatrens most people. Needs to be dealed with constructively, and needs to be expressed properly as well.
-most common emotion in conflict
H&W offer six suggestions for dealing constructively with your own anger. What are they?.
- use your anger to restore your sense of justice and control over an intolerable situation
- direct your anger at the right person
- reflect, calm down, and think before you express your anger
- use all your best communication skills, such as “I” statements
- be courageous
- develop a keen awareness of how people react to you nonverbally
What are the five core concerns in the Core Concerns Framework?
- Appreciation: recognition of values
- Autonomy: freedom to feel, think, take action, or decide
- Affiliation: emotional connection to others
- Status: standing compared to others
- Role: effectiveness and meaningfulness of job title, designation of the person, and recognition.
Describe the “X-Y-Z” formula for expressing difficult emotions.
- When you do- X
- In situation- Y
- I feel- Z
