Chapter 7 Flashcards
Briefly explain the three “Key concepts” for systems thinking when analyzing a conflict.
- Wholeness: we must look at the entire system, not just a collection of individual behaviors.
- Organization: is it true that the unit is made up of individuals, but it nevertheless functions as a unit
- Patterning: we are interested in what patterns seem connected. What patterns are predictable, and what functions do these patterns serve?
What is a conflict triangle?
If you experience a conflict with John and you talk to Julie about it, you are participating in a conflict triangle. They happen often, when people perceive that they are the low-power person in a conflict, their typical response is to try to form a coalition with another person. That person may indeed bolster their power, but the addition of the third person forms a triangle.
What do H&W means by “interaction rules?”
“rules” describe the underlying communication structure of the interaction. Underlying rules are like structures of the language (p. 238).
- part of micro-level analysis
- usually remain implicit
Briefly explain the five elements in the “Difficult Conversations Guide.”
- what happened? what is my story? -intentions, others intentions, contribution to problem
- what happened? what is the other’s story? -impact on me, my impact on other, other’s contribution to problem
- the feelings conversation: my story- what feelings underlie the others attributions and judgments about me?, what do I want/need
- the feelings conversation: other’s story- feelings underly other’s attributions, what info can I get or do I have about this? what does the other person need to feel differently in the future?
- identity convo: how has it affected my identity/sense of influence, how has it affected others identity/sense of influence, restore sense of identity.
What are the 3 basic steps in accomplishing a full assessment of a conflict in an organizational setting?
NOT ON TEST
