Chapter 4 Dont Waste Your Water On Smoke

Question 1

At what temperature does most solid materials ignite?

Answer 1

572 degrees

Question 2

Maximum survivable breathing temperature

Answer 2

300 degrees

Question 3

Your organizations _______, keeps you focused on where the company wants to go and makes it possible for you to set objectives, create strategy, and allocate resources.

Answer 3

Mission

Question 4

What enables you to get the right things done?

Answer 4

The mission

Question 5

What enables you to set standards and encourage behavior that will make your organization more effective as it pursues his mission?

Answer 5

Your companies values

Question 6

What should articulate your company’s reason for being?

Answer 6

Your organizations mission

Question 7

The real reason organizations exist is to provide their customers with….

Answer 7

Value

Question 8

Only by figuring out _____________ and _________ can organizations fully grasp their mission.

Answer 8

Who their customer is and what they want.

Question 9

Organizations who’s leaders haven’t made a commitment to uncovering what their customers value have what’s called an __________.

Answer 9

Inside out perspective

Question 10

The drift from an outside-in to an inside-out viewpoint.

Answer 10

Mission creep

Question 11

So how can you use your organizations mission to become a better leader? Start by……

Answer 11

Bringing that mission to life

Question 12

Buy translating the mission into a __________, we not only make the mission coherent for people, but make it something that can actually be accomplished.

Answer 12

Set of specific goals

Question 13

If your goals are well-chosen and relate to your mission, they can help you discover new ways to deliver value to your clients, thereby giving you the …..

Answer 13

Edge on your competition

Question 14

Once you understand your organizations mission, you can use it to guide your people and help them focus their efforts and allocate resources more effectively. By teaching them the principles of an ____________, you allow them to appreciate the full scope of the work being done in each area of the organization, and how are contribute to the overall mission.

Answer 14

Outside in perspective

Question 15

Just like other social organisms, such as families, tribes, and communities, organizations have distinct values that act as it’s_________.

Answer 15

Social software

Question 16

An organizations values, acknowledged, or otherwise, govern what people perceive as…..

Answer 16

Acceptable behavior

Question 17

___________ can create habits and attitudes that contribute to higher performance, but only if they’re enthusiastically supported, and acted upon by the organizations leaders.

Answer 17

Values

Question 18

It’s pretty simple: if your organizations mission is shaped by the value you bring to your customers, then you constantly need to stay on top of what the value is, and the only way to accomplish that is by …….,

Answer 18

Staying as close to the customers as possible

Question 19

What should you use to put yourself in your customers, shoes, and see your organization from their perspective?

Answer 19

Empathy and imagination

Question 20

How can you see for yourself whether your organizations values are inspiring productive behavior, or are standing in the way of getting things done?

Answer 20

By spending time with your people

Question 21

Demographic shifts, government regulation of some industries and the de-regulation of others, and the effects of new technologies - all these represent some change in an organizations reality. And the test of an organizations long term success will be……

Answer 21

How quickly it recognizes and responds to these changes

Question 22

You can use your organizations _____and _____ to focus your people on doing the right things while keeping your organization on track.

Answer 22

Mission and values

Question 23

Your mission flows from the value you offer your customers. If you really want to understand your mission, you need to understand the ___________.

Answer 23

People you serve

Question 24

How often should you make it a priority to interact with a customer, or with someone who’s constantly interacting with customers themselves?

Answer 24

At least once a week