Chapter 7 Making The Right Call When The Heat Is On

Question 1

What is considered a prerequisite of leadership?

Answer 1

The ability to make decisions

Question 2

What are the two ways to unlock what your people know?

Answer 2

1. By making them accountable.
2. Use discussion ,debate ,and questioning to uncover their specific knowledge.

Question 3

What allows you to examine all possible sides of a problem and test the assumptions on which you might base your decision?

Answer 3

Uncovering your peoples unique points of view

Question 4

How do you chip away at some of the complacency that comes with any established organization, whether it’s a rescue unit or large corporation?

Answer 4

By welcoming disagreement

Question 5

When people hoard, suppress or whitewash information, what do they do to the number of future opportunities available to the organization?

Answer 5

Diminish

Question 6

What creates a kind of cross pollination of ideas and thoughts, firing up your peoples imagination?

Answer 6

Debates

Question 7

What is a way of testing different ideas and solutions, uncovering their weaknesses and affirming their strengths?

Answer 7

Debate

Question 8

Debate is actually a kind of __________: when people can participate in decision making discussion and debate, the results gain immense credibility.

Answer 8

Transparency

Question 9

What is considered a hot line to your accumulated wisdom on a certain subject?

Answer 9

Intuition

Question 10

When you gather information and seek out different perspectives before making a decision, what are you really doing?

Answer 10

Minimizing risk

Question 11

Timing itself is the result of what three things?

Answer 11

1. Your ability to gather information.
2. Your willingness to listen to your intuition.
3. Your initiative.

Question 12

Ultimately, if you want to become a better decision maker, you need to first……

Answer 12

Become a better failure

Question 13

What is the four step prescription for making decisions?

Answer 13

1. Observe.
2. Orient.
3. Decide.
4. Act

Question 14

What are the basis for a useful decision?

Answer 14

Accurate standards of action

Question 15

The process of making sure your decisions matter is called execution. Execution is a. ________ that takes in everything you might do in order to make sure a decision gets carried out.

Answer 15

Catchall

Question 16

What does execution start with?

Answer 16

Accountability

Question 17

Ineffectual execution builds _____ and _______ among employees and customers alike.

Answer 17

Cynicism and mistrust

Question 18

You get to accountability through clear, simple, and thorough _________.

Answer 18

Communication

Question 19

Make sure that your plan of execution answer the following questions:

Answer 19

Who has to know about the decision?
What is the desired outcome?
Who is responsible?
What resources are needed?

Question 20

______ are opportunities to check in with your people and see how things are going.

Answer 20

Milestones

Question 21

What is the most important, and for some bizarre reason, most overlooked aspect of leader ship?

Answer 21

Execution

Question 22

What is the most important, and for some bizarre reason, the most overlooked aspect of leadership?

Answer 22

Execution

Question 23

Your people are often the best source of information. What is the most efficient way of shaking their perspectives and insights out of them?

Answer 23

Conflict

Question 24

What are the two most important phases of the process of observe, orient, decide, act?

Answer 24

The first, observe
The last, act