Chapter 6 Know Their Names

Question 1

In their book, _____________, Marcus, Buckingham, and Kurt Kaufman define healthy companies as those were managers have developed strong bonds with their employees.

Answer 1

First, break all the rules

Question 2

What do you need to establish with your people in order to motivate them to create value and do good work?

Answer 2

Solid connections

Question 3

What is the goal of leaders and managers today?

Answer 3

Make productive the specific strengths and knowledge of each individual

Question 4

Every time we receive a message, we process it in terms of our own…..

Answer 4

Prejudices, concerns, and assumptions

Question 5

We tend to filter all communications through our own….

Answer 5

Little world view

Question 6

What percentage of what we’re trying to get across is really understood by our people?

Answer 6

50%

Question 7

The moral is, if you want to be sure that your messages are getting through intact, then you need to __________ in terms that your people will understand.

Answer 7

Frame the message

Question 8

Ultimately, establishing a _______________ requires a leadership communication style, based on self-awareness, insight, candid dialogue, focus, listening, empathy, and, of course trust.

Answer 8

Common frame of reference

Question 9

What are the three outcomes that will guide you in communicating and forging connections with your people ?

Answer 9

1. Your people feel that you understand their personal goals and motives
2. Your people know what’s going on in the organization, they understand its mission and values.
3. Your people feel that they have a good work environment.

Question 10

People act, and they act most energetically and purposefully, when they feel like they’re working toward……

Answer 10

Their own objectives

Question 11

Linking their own aspirations, with the larger objectives of the company, aligns all their effort, enthusiasm, and energy, and their “what’s in it for me”. This is the key to…..

Answer 11

The high-performing organization

Question 12

Only in what context will people confide to you their true goals and motives?

Answer 12

Trust and caring

Question 13

Focused listening is nothing more than listening with….

Answer 13

A purpose

Question 14

Listening is a function of……

Answer 14

Self interest

Question 15

In order to uncover your peoples motives and goals, you need to develop a…..

Answer 15

Relationship with them

Question 16

Relationships flourish. Only where there is ___________ and __________.

Answer 16

Good communication and a shared frame of reference.

Question 17

By sharing _________________ with your people, you create a point of reference that you can return to in future conversations.

Answer 17

Your organizations objectives

Question 18

A company wide ___________ enables you to speed the acceptance of new initiatives, alert your people to shifts in the business environment, and manage change more effectively.

Answer 18

Awareness of objectives

Question 19

Your organizations __________ offer you a real opportunity to focus and orient your peoples efforts, but only if you spend time teaching them one-on-one what these ideas have to do with their jobs.

Answer 19

Fundamentals

Question 20

What are a few simple guidelines to help you make your messages, starting with your organization’s mission and values stick?

Answer 20

1. Know your topic.
2. Keep it simple.
3. Seek constant feedback and encourage dialogue.

Question 21

Teaching is mainly about asking __________ and then supporting people as a work through the answers.

Answer 21

Provocative questions

Question 22

How do you find the right time to teacher people?

Answer 22

Opportunistic education

Question 23

What should a leader use to convey his organizations mission and values and answer such profound questions as who am I? Who are we? Where are we going? What is your purpose?

Answer 23

Stories

Question 24

What percentage of how employees perceive their workplace can be laid at their leaders feet?

Answer 24

50 to 70%

Question 25

What is a definite trust killer?

Answer 25

Manipulation

Question 26

In addition to self awareness, a positive environment also requires…..

Answer 26

Social awareness

Question 27

The key to turning around a nasty emotional atmosphere is to…..

Answer 27

First acknowledge your power