Chapter 5 Every Chief Need A Radio And His Peoples Trust

Question 1

What is the only thing that makes leadership possible?

Answer 1

Trust

Question 2

In a broader sense,______ brings objectives closer, makes people more effective, and allows your entire organization to rise above the every day, stress and anxiety that stifles performance.

Answer 2

Trust

Question 3

As a leader, your job is to accomplish work and achieve goals through your people. So how does trust figure into that? Well, for instance, when your people don’t trust you,……,,

Answer 3

• they won’t share their best ideas in Inovations with you
• they won’t stick with you through tough times
• they won’t open up to you and talk about the aspects of their character

Question 4

In order to keep it self competitive, the key to an organizations long-term success is….

Answer 4

It’s ability to change when necessary

Question 5

When your people begin to feel stressed, their confidence and faith in you actually acts kind of like a _______ that contains their fear and anxiety.

Answer 5

Force field

Question 6

What does Ronald Heifetz call the “ force field of trust “?

Answer 6

A holding environment

Question 7

The key to using trust to boost people’s performance under stress is to ……

Answer 7

Project and air of calm and control

Question 8

Trust comes from __________. You have to work before hand to develop it, but even then, what I have discovered is that you don’t create trust. Trust comes from your people not you.

Answer 8

Consistency

Question 9

The key to winning your peoples trust is…..

Answer 9

Showing them that you’re focused on what they value.

Question 10

Not surprisingly, your people value the same things everyone else values, things, like…..

Answer 10

Recognition, respect, and the chance to succeed and develop.

Question 11

Trust happens because of two different things:

Answer 11

Competence and consistency

Question 12

The intensity with with your people trust you comes from….

Answer 12

Consistency

Question 13

Any breakdown of trust can always be traced back to a leaders lack of commitment to following the smoke, especially as it relates to ___________.

Answer 13

Self-awareness

Question 14

What helps keep us alert to ways in which we might be short circuiting our peoples trust and undermining the relationships that help us lead?

Answer 14

Self-awareness, along with awareness of how others might see our actions.

Question 15

Daniel Goleman, Richard Boyatzis, and Annie McKee, in their book Primal Leadership, define transparency as…

Answer 15

And authentic openness to others about one’s feelings, beliefs, and actions.

Question 16

Transparency is also another way of saying that leaders should be ….

Answer 16

First in, last out

Question 17

To actually create an environment where trust is possible you need to work toward two different outcomes. What are they?

Answer 17

1. Your employees aren’t surprised when your actions and decisions inspire confidence in them.
2. You delegate as many tasks as possible to your people.

Question 18

One of the hardest things about trying to develop trust is….

Answer 18

Recognizing which actions will support a trusting environment in which will wreck it.

Question 19

What does trust begin with?

Answer 19

Self-awareness

Question 20

You can increase your peoples confidence in you by…..

Answer 20

Consistently meeting their expectations

Question 21

How do you begin to define expectations?

Answer 21

By recognizing your peoples goals, and being explicit about what you’ll do to help achieve them.

Question 22

To create an atmosphere were trust is possible, leaders need to be….

Answer 22

Competent, as well as transparent

Question 23

One asset that can help you build trust is your __________. Particularly when you’ve just been promoted to a new position.

Answer 23

Reputation

Question 24

What can make people predisposed to have confidence in you?

Answer 24

A positive reputation

Question 25

_________ are a powerful way to spread information because once they can engage peoples imagination, they are told and retold, taking on a life of their own.

Answer 25

Stories

Question 26

For your reputation building stories, what examples should you choose?

Answer 26

Examples that clearly illustrate your ability, not only to do your job, but to help people accomplish their goals.

Question 27

If you’ve already been around long enough for your reputation to be fairly well-established, you’ll need to rely on a different approach. To prove your competence to your people, what should you do?

Answer 27

Include them in situations where they can see you perform.

Question 28

In addition to being a measure of your peoples confidence in you, trust is also a matter of __________.

Answer 28

Reciprocity

Question 29

What is the most effective way to show your people that you trust them?

Answer 29

Delegate to them

Question 30

What sort of existing processes can you use as opportunities to build credibility?

Answer 30

Meetings and reviews