Chapter 4.3 Flashcards
(12 cards)
What is the importance of quality for a business?
Producing a good that meets customer expectations, which leads to brand loyalty, a good reputation, increased sales, and attracting new customers.
What are the problems of not maintaining good quality?
Loss of customers, increased costs (replacing faulty products), bad reputation, and potential fines.
What is Quality Control (QC)?
A process where the business checks for quality at the end of the production process.
What are the advantages of Quality Control?
Eliminates defects before the product reaches the customer, and requires minimal employee training as specialists perform the checks.
What are the disadvantages of Quality Control?
Expensive to hire inspectors, and it cannot identify why or where defects occurred, leading to costly rework or replacements.
What is Quality Assurance (QA)?
A process where quality is checked throughout the entire production process.
What are the advantages of Quality Assurance?
Easy to identify and solve faults, no need to scrap or rework products.
What are the disadvantages of Quality Assurance?
Expensive to implement, as checks are required throughout the production, and there may be inconsistencies in following quality standards.
What is Total Quality Management (TQM)?
Continuous improvement of products and production processes, aiming to build quality into every part of production.
What are the advantages of Total Quality Management?
Eliminates faults, removes waste, and increases productivity efficiency.
What are the disadvantages of Total Quality Management?
Expensive to train employees, and relies on every employee consistently following the quality standards.
What is the difference between Quality Control and Quality Assurance?
Quality Control checks for quality at the end of production, while Quality Assurance checks quality throughout the production process to ensure consistent quality.
