Chapter 5: Business process Modelling Flashcards

1
Q

order-to-cash

A

customers know what they want and the vendor arranges this –> vendor

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2
Q

quote-to-order

A

customer does not know what they want and request a quote –> supplier

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3
Q

procure-to-pay

A

determination to buy something –> demand side

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4
Q

issue-to-resolution

A

a company deals with a customer problem until an agreement occurs or if one of them ends the process

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5
Q

claim-to-resolution

A

internal matters with employees

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6
Q

application-to-approval

A

customer makes an application for a certain privilege

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7
Q

Business Process Management

A
  1. Process Identification
  2. process discovery
  3. Process Analysis
  4. process redesign
  5. process implementation
  6. monitor and control
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